Hybrid Cloud Service Transition Manager

Job Title

Hybrid Cloud Service Transition Manager

London

Vice President

As a Vice President, Technical Project Manager - Technology Transformation & Service Transition, in the Hybrid Cloud Transformation team within Group Technology Infrastructure (GTI), you will lead large-scale technology transformation programmes and service transition initiatives that enable critical business and infrastructure change across a global enterprise. You will work at the centre of Engineering, Product, Operations, Service Management and third-party delivery teams, ensuring technology solutions are delivered, transitioned into production, and supported successfully.

In this role, you will drive project execution, operational readiness, stakeholder engagement, and continuous improvement, while helping shape the future of technology operations through simplification, automation, and responsible AI adoption. If you are looking for a senior technical project management role with broad organisational impact, you will play a key part in delivering resilient, scalable, and business-aligned technology services.

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
• Competitive salary and non-contributory pension
• 30 days’ holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4
  
  Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

• Lead end-to-end delivery of complex technology transformation, infrastructure and service transition programmes, managing plans, milestones, dependencies, risks, resources and outcomes across multiple work streams
• Drive service transition and operational readiness, ensuring successful handover into RUN and production support through structured knowledge transfer, service acceptance, go-live and hyper care activities
• Build and influence stakeholder relationships across Product, Engineering, Operations, Service Management and third-party vendors, facilitating governance forums, decision-making and issue resolution
• Identify and deliver automation, AIOps and AI-enabled improvements, working with technical and operational teams to simplify processes, improve service quality and realise measurable business benefits
• Maintain strong governance, risk management and executive reporting, producing clear dashboards, RAID logs, decision registers and senior management updates while ensuring compliance with control and regulatory requirements
• Leverage industry-standard delivery tools, including Jira, Confluence, SharePoint, Microsoft 365, PowerPoint, Excel and Service Now to manage delivery, governance, operational readiness and continuous improvement activities

• Proven experience delivering complex technology transformation programmes and projects within large enterprise or regulated environments
• Strong technical project management expertise across infrastructure, platforms, operations, service management, or production technology environments
• Demonstrated ability to manage senior stakeholders, governance, risks, issues, dependencies, budgets,…