Digital Project Manager - Customer and Data

At Fortnum & Mason we are passionate about the search and provision of extraordinary food, joy-giving things, unforgettable experiences and exceptional service.

First founded in London in 1707 after Queen Anne gave her footman, William Fortnum, permission to sell on discarded candles from St James’s Palace, Fortnum’s has been privileged to hold several Royal Warrants and to uphold many traditions, while embracing innovation on a highly entrepreneurial basis, in a bid to not only make every day special, but to stay relevant and true to its extraordinary and highly distinct, imaginative and playful brand.

To provide planning, management, and timely delivery of approved digital transformation projects, covering but not limited to, Customer Experience Solutions and Data. With a successful track record in the delivery of Transformation projects, you will be able to command respect with technical teams and stakeholders alike due to your vast experience of successfully implementing projects to time, cost and quality constraints.

Your experience will help to manage the growing demands of this evolving business. The scope of the role will include delivery of both Strategic projects and Continuous Improvement (CI) initiatives, with a level of concurrent delivery expected. This is an exciting role that will be integral to maintaining and optimising the ongoing Fortnum’s digital landscape, during a very exciting time of our historic journey

Responsible for successfully delivering business change projects through both the implementation of new technology platforms or enhancing/leveraging existing tools,.

The role will -

• Be responsible for day-to-day project management of deliverables (strategic projects and continuous improvement items), ensuring successful delivery, on time, to quality and budget.

• Plan and organise resources / people (both internal and third-party suppliers) as appropriate

• Work closely with other Lead Digital Transformation Managers, and delivery teams to understand interdependencies across other projects, highlighting key risks or issues to the Digital Transformation Leadership Team

• Build strong relationships with key business stakeholders and 3rd party vendors

• Understand Fortnum & Mason’s technology landscape and strategy, as well as key business processes

• Deliver projects in line with the F&M Digital Transformation delivery lifecycle, and adopts agreed ways of working

• Support the business through transformational change, helping to ensure solution adoption and benefit realisation

• Responsible for the definition of project activities (tasks), dependencies, and critical path

• Ensures ongoing project plan and critical path management, and any deviance to timescales is escalated to the appropriate Lead Digital Transformation Manager with a proposal to mitigate the impact

• Ensure timely and accurate reporting on project status

• Chair weekly project updates with project team, providing the necessary preparation and documentation to ensure that all agreed actions are actively followed up and completed according to the agreed deadlines

• Work within the project team to identify resource capacity, skillsets required and highlight any resource dependencies/risks to the Lead Digital Transformation Manager

• Work alongside Commercial Finance and the Technology operations & Delivery Lead/Business Owner to ensure project benefits are clearly defined and tracked where appropriate

• Accountable for managing project budgets and accurate financial reporting against business case (including internal resource spend tracking)

• Facilitate scope capture and sign-off if this is not already documented from the business case

• Ensure project objectives…