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IT Support Lead & Infrastructure Engineer
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-10-02
Listing for:
La Fosse
Full Time
position Listed on 2026-10-02
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Cloud Computing: Infrastructure & Operations, IT Infrastructure
Job Description & How to Apply Below
- London | Financial Services
A leading financial services organisation is looking for an experienced IT Support Lead & Infrastructure Engineer to join its London technology team.
This is a hands-on IT Support Lead & Infrastructure Engineer role combining senior technical support, infrastructure engineering and team leadership.
You'll lead day-to-day ITIL focused IT support, act as a senior escalation point and contribute to infrastructure and technology projects across a global environment.
What you'll be doing- Lead and prioritise day-to-day IT support operations.
- Provide senior-level escalation and complex troubleshooting.
- Support Microsoft 365, Azure, Entra , Intune and Azure Virtual Desktop.
- Manage Windows, networking, AV and meeting room technologies.
- Contribute to infrastructure improvements and technology projects.
- Manage third-party IT providers and monitor service performance.
- Drive service improvement, knowledge sharing and IT asset governance.
- Support security, compliance and data protection requirements.
- Solid ITIL Awareness
- Ideally ITIL Certified - 7+ years' experience across IT Support / End User Services.
- Previous experience in a senior support, team lead or escalation role.
- Strong Microsoft 365 experience, including Teams, Outlook, SharePoint, One Drive and Intune.
- Solid Azure and Entra .
- Good understanding of Windows Server and networking.
- Experience supporting collaboration and conferencing technologies.
- Strong troubleshooting, stakeholder management and communication skills.
Desirable: Financial services experience, Power Shell, Terraform, ITIL Foundation or relevant Microsoft/security/networking certifications.
What's on offer?- Global technology environment
- Exposure to modern cloud and infrastructure technologies
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