Sr. Project Manager, Customer Implementation

Talent Neuron is the global leader in workforce and labor market intelligence. Our solution combines external labour market data with internal workforce insights to power strategic workforce planning (SWP), skills analysis, location strategy, DEI initiatives, and talent acquisition.

We ingest millions of global data points across 96% of the world’s GDP and deliver insights through SaaS, data delivery, and expert advisory services—helping the world’s leading enterprises plan, build, and deploy the workforce of the future.

• Humanity First – We lead with empathy, kindness, and respect.
• Customers at the Core – We deeply understand client needs and deliver exceptional value.
• Diverse Minds, One Team – We collaborate, debate, and succeed together.
• Pioneering Innovation – We take risks, learn fast, and drive change.
• Resilient Perseverance – We solve problems creatively and own our commitments.

As a Senior Project Manager on our Customer Implementation team,you'llown the successful onboarding and delivery ofTalent

Neuron'sStrategic Workforce Planning (SWP) implementations to our enterprise customers.

You'rethe person who turns a signed contract into a live, adopted solution — coordinating internal teams and customer stakeholders, keeping delivery on time and on scope, and making sure customers see value quickly.

It's a hands‑on, highly customer‑facing role with real executive presence, balanced with the coordination and administrative rigor that keeps complex implementations on track.

You'llreport to theHead of Professional Services, and this role is open nowto bring experienced project management to our growing portfolio of SWP implementations.

It's a fully remote role open to candidates basedin the UK or Germany (London a plus).

• Own end-to-end delivery of customer implementation projects — from kickoff through go-live and handover — keeping each on scope, on schedule, and aligned to agreed outcomes.
• Build and manage project plans, timelines, and milestones, and keep every stakeholder clear on status, risks, and next steps.
• Own and administer the team's project management tooling, keeping plans, status, and reporting current as thesingle sourceof truth for each implementation.
• Act as the primary point of contact for customer project stakeholders, building trusted relationships and managing expectations throughout onboarding.
• Coordinate cross-functional internal teams — data, product, customer success, and advisory — to deliver against commitments.
• Support smooth handovers across the delivery lifecycle — from sales to implementation, and from implementation to customer success.
• Own the implementation risk register —identify, track, and resolve risks, blockers, and scope changes before they affect delivery, escalating early, and reporting delays and issues to leadership.
• Drive customer adoption and early value realization, making sure users areenabledand outcomes are met.
• Capture delivery learnings and feed them back intoimplementationplaybooks, templates, and ways of working.

Must-haves

• Demonstrated experience managing customer-facing implementation, onboarding, or delivery projects end-to-end in a B2B environment.
• Strong project management fundamentals — planning, scoping, scheduling, risk management, and stakeholder communication.
• Excellent communication skills, with the ability to build trust with customers and align internal teams.
• A track recordof coordinating cross-functional teams to deliver on time and to scope.
• Comfort working with data or SaaS products, and the ability to translate technicaldetailfor non-technical audiences.
• Ability to work effectively in a fully remote, globally distributed team across time zones.
• Hands-on experience…