End User Computing Team Lead

Job Title:

Principal, End User Computing Team Lead Contract Type: 6-month fixed-term contract

Location:

London, St Pauls Department:
Corporate Technology Reporting to:
Head of Infrastructure & Architecture

ICG is seeking an experienced End User Computing Team Lead to provide leadership and technical direction across our global workplace technology services. Reporting to the Head of Infrastructure and Architecture, you will lead the day-to-day delivery, security and continual improvement of endpoint services, working closely with the Service Desk, Infrastructure, Architecture and Cyber Security teams. This is a hands-on role, balancing technical delivery and leadership for someone who combines strong Microsoft endpoint expertise with a passion for improving the employee technology experience.

You will have the opportunity to shape how colleagues securely access and use workplace technology, while delivering visible improvements across device management, software deployment, patching, automation and digital employee experience (DEX).

The End User Computing Team Lead is responsible for the operational delivery, support, security and continual improvement of end-user technology across the organisation. The role leads endpoint services spanning Windows laptops and desktops, mobile devices, Windows 365 Cloud PCs, Microsoft Intune, Windows Autopilot, Microsoft 365 applications, software deployment, endpoint security controls and user experience monitoring. You will act as the technical lead and escalation point for workplace technology, ensuring employees can securely, reliably and efficiently access the tools required to perform their roles.

The role balances operational leadership with project delivery, supplier management, technical governance and service improvement.

• Leadership and team management Provide day-to-day leadership, direction and guidance to EUC engineers and service providers. Prioritise workloads and ensure operational tickets, service requests and project activities are delivered within agreed service levels. Act as the escalation point for complex endpoint and workplace technology issues. Promote knowledge sharing, effective documentation and close collaboration across internal and outsourced teams. Drive a culture of ownership, automation and continual service improvement.
• Endpoint management and lifecycle Own the lifecycle management of Windows laptops, desktops, mobile devices and Windows 365 Cloud PCs. Lead the administration and continual improvement of Microsoft Intune, including configuration profiles, compliance policies, security baselines and application assignments. Maintain and enhance Windows Autopilot and Autopilot Device Preparation processes, secure standard builds and device handover procedures. Oversee hardware refresh, replacement and disposal programmes, maintaining accurate asset and configuration data.
  
  Ensure the endpoint estate remains standardised, supportable and aligned with business, security and regulatory requirements.
• Software deployment, patching and vulnerability remediation Own software packaging, testing, deployment, upgrade and removal processes across the endpoint estate. Ensure operating systems, Microsoft 365 Apps and third-party applications remain patched and compliant within agreed targets. Oversee endpoint management and automation platforms used for application deployment, patching, inventory and remediation. Work with Cyber Security and infrastructure teams to remediate vulnerabilities identified through scanning, monitoring and threat intelligence.
  
  Develop repeatable, controlled deployment processes with…