Global Product Director- Self Service Platform

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities.

Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

As the Product Owner for the Frontier Self-Service Experience Platform, you will own the product vision and strategy for a platform that starts as Tech@BCG's browsable front door — the single place colleagues go to access the tools, resources, services, and support Tech@BCG provides — and is built from day one with the ambition to scale beyond Tech@BCG for re-use by other functions across the firm.

Central to this is understanding that a colleague's experience of a journey — receiving their laptop, requesting support, finding a resource — is only ever as good as the services and operational engine running underneath it; you will map these journeys end-to-end and correlate each moment in them to the specific services, workflows, and operational processes that have to work seamlessly together to make that journey real, rather than treating the front-end experience and the operations behind it as separate problems.

Beyond service delivery, the platform is also where Tech@BCG showcases the value it brings to the firm, surfacing thought leadership, technical innovation, and Tech@BCG's contributions to BCG's go-to-market strategy in a way that’s visible and credible to colleagues and leadership alike. You will set the multi-year roadmap, translating input from Tech@BCG and early adopter stakeholders into a prioritized backlog, and will define the OKRs and success metrics: adoption, satisfaction, time-to-resolution, and visibility of Tech@BCG's contributions that both prove out the platform within Tech@BCG and build the case for expanding it to HR, Enterprise Services, and other functions.

You will serve as the primary product authority for the platform, chairing governance forums with senior Tech@BCG stakeholders and resolving the most complex or escalated product decisions, including build-versus-buy and vendor evaluations. You will design the product on a headless platform strategy so its content, services, and data can be reused consistently across web, mobile, chat, and AI-driven channels rather than being tied to Tech@BCG-specific interfaces, working closely with engineering to identify which capabilities are truly firmwide (identity, self-service, knowledge, request fulfillment) versus Tech@BCG-specific, and establishing the data governance needed to structure and control that content so it can be surfaced safely and with maximum value through AI channels as they’re adopted, and building the roadmap, business case, and stakeholder relationships in HR, Enterprise Services, and other functions needed to take the platform beyond its initial home.

You will lead a network of product owners and managers as the platform grows, coaching them on standards and prioritization, while ensuring any AI-driven or automated capabilities are secure, well-governed, and aligned with Responsible AI…