Product manager for customer experience analytics

Описание: COS offers ready-to-wear clothing and accessories rooted in exceptional quality and lasting design. The brand combines an elevated aesthetic with craftsmanship, innovation, and contemporary fashion.

• Define the strategic vision, direction, and roadmap for data and insights product development in line with business goals and customer needs
• Identify product requirements with cross-functional teams, prioritize features, and ensure timely delivery
• Define high-level KPIs and OKRs with stakeholders and support a data-driven environment
• Apply agile methodologies and best practices to facilitate iterative product development
• Address business challenges with stakeholders across marketing, sales, merchandising, purchasing, logistics, and controlling
• Serve as a subject matter expert in customer journey analytics, e-commerce web analytics, digital marketing performance, paid media tracking, and CRM analysis
• Evaluate the potential organizational impact of advances in data management, advanced analytics, and AI technologies

• Several years of experience as a Data Analyst, Product Analyst, Business Analyst, or Controller, with formal or informal experience leading data analytics products or projects; or as a Product or Project Manager with hands-on experience in data analysis, product or business analysis, or controlling
• Knowledge of lean-agile development, product vision creation, and product roadmap development
• Ability to build end-to-end product strategy, define scope, roadmaps, and KPIs, and understand product development from ideation to release
• Ability to gather, analyze, and understand customer and business needs and assess their impact on the product backlog and team
• Ability to connect broader business goals to backlog items for team members
• Strong business sense and interest, with the ability to interpret data and other information
• Excellent communication skills and ability to explain complex data analysis to non-technical and senior stakeholders
• Fluent English
• Ability to produce accurate, high-quality work, prioritize effectively, meet deadlines, and remain resilient under pressure
• Ability to analyze issues logically, use data and evidence to guide decisions, and anticipate and address issues
  
  Clear written and verbal communication, including explaining complex points simply and keeping stakeholders informed
• Ability to collaborate constructively, share knowledge, support teammates, and accept feedback professionally
• Adaptability to changing priorities, ability to learn tools and processes quickly, and curiosity for self-development
• A degree of modesty and enjoyment of collaboration to solve problems

• Based at the head office in London, with three days per week in the office and two days per week working remotely
• Staff discount across H&M Group brands in stores and online
• Inclusion in the H&M Incentive Program (HIP)
• UK-based colleagues receive up to 20 days of holiday, annual health checks, a pension scheme, discounts through the benefits hub, a cycle-to-work scheme, discounted gym membership, employee assistance, and private health and dental care
• Online skills-based assessment required as part of the application and screening process; responses are scored using predefined H&M Group criteria
• Feedback is provided, and an alternative assessment method is available without affecting the application