ICT Technician

Closing date:
Sunday 18 October 2026 Midnight

Interview:
Week Beginning 19 October 2026

Start Date:

January 2027 (Earlier if Possible)

Salary: £30,000 - £35,000 FTE depending on skills and experience

52 Weeks

is a unique group of independent and state schools working together to achieve the best in everyone. Our vision is to provide excellent education so that all young people are able to make a success of their livesand, if we are to realise this vision, we need to make sure we attract, develop and reward the key ingredient – you.

We seek an analytical, curious and innovative ICTTechnician to join a dynamic and supportive Academy. You will have the opportunity to share expertise across a growing group of Academies and independent schools within United Learning. As the ICT Technician youwould provide responsive, high-quality IT support to staff and students,keeping the Academy’s devices, cloud services, classroom technology, telephony and network running smoothly and securely. You will need to be able to work independently, with initiative, and be flexible.

We know that outstanding ICT Technicians have transferable skills and are confident and effective in all aspects of this rolebut we also recognise that you will need support and challenge yourself so thatyou can grow to be the best you can be – we will make this happen. Yuwill relate to the Academy’s ethos of “the best in everyone” and enjoy working with a rich, diverse group of young people in a dynamic and vibrant learning environment.

Walthamstow Academy is sponsored by United Learning. As partof the largest group of Academies and independent schools, we offer outstanding professional development and career progression across both the maintained and independent sector.

To conclude, we need someone who is passionate about making a difference.

• Provide first and second line support to staff and students in person, remotely and through the IT helpdesk, logging, prioritising and resolving tickets within agreed service levels
• Diagnose and resolve hardware, software, operating system, account and connectivity issues on client devices, escalating to the ICT Network Manager orthird-party suppliers where appropriate
• Provide urgent classroom support so that disruption to teaching and learning iskept to a minimum
• Produce clear how-to guides and knowledge base articles, and deliver informal training to help users become more self-sufficient
• Build,enrol and deploy Windows 11 devices for staff and students as Microsoft Entra  (Azure AD) joined devices managed through Microsoft Intune,including Windows Autopilot provisioning
• Monitor device compliance, configuration profiles, Windows Update rings andBitLocker encryption, and remediate non-compliant devices