Services Sales Solution Director

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Job Category Customer Success Job Details

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. At Salesforce, we’re inspiring the future of business with AI, data, and CRM. We help organizations across every industry unlock value, drive transformation, and connect with customers in new ways.

Our Professional Services team plays a critical role in shaping these outcomes - partnering with customers to define strategy, execution, and long-term success.

We are looking for a Services Sales Solution Director to lead the shaping and design of large, complex, and transformational services engagements. You will operate at the intersection of sales, strategy, and delivery, partnering with Account Executives and customer stakeholders to define business outcomes and translate them into executable programs. This role is pivotal in ensuring every engagement is positioned for success - from early discovery through to seamless handover to delivery.

• Lead end-to-end pre-sales discovery, facilitating workshops with executive and functional stakeholders to uncover business challenges, define outcomes, and shape transformation roadmaps
• Translate customer objectives into high-level solution designs, ensuring alignment with Salesforce best practices across people, process, and technology
• Own the engagement scoping lifecycle, including defining assumptions, risks, dependencies, and success criteria
• Develop and deliver Statements of Work (SOWs) with clear scope, deliverables, timelines, staffing models, and commercial structure
• Partner with Sales to define deal strategy, pricing approach, and implementation roadmap, co-presenting value propositions to executive stakeholders
• Orchestrate cross-functional SMEs (Solution Architects, Strategists, Delivery) to validate solution feasibility and ensure delivery readiness
• Proactively identify and mitigate delivery and commercial risks during the pre-sales cycle
• Ensure a clean transition to delivery teams, with clear alignment on scope, commitments, and execution approach
• Act as a trusted advisor to C-level stakeholders, articulating transformation journeys and long-term value realisation
• Identify future growth opportunities and expansion pathways within existing engagements
• Mentor team members and share best practices in solutioning, scoping, and engagement strategy

• Strong experience shaping large-scale, multi-cloud transformation programs within enterprise environments
• Proven ability to lead complex solutioning workshops and influence senior stakeholders
• Experience supporting RFPs, proposals, and executive presentations
• Deep understanding of cloud technologies, digital transformation, and SaaS delivery models
• Salesforce certifications (Admin, Sales Cloud, Service Cloud, etc.) preferred

• 10+ years of experience in enterprise consulting or professional services, with significant Salesforce exposure
• 7+ years of experience in program delivery, solutioning, or pre-sales leadership
• Proven…