Director of Platform Engineering

At ITRS, we make society’s critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.

We believe when our team thrives, so do our customers. With us, you’ll find:

A culture that backs you – We’re proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.

Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.

Room to grow – Whether you're starting your career or bringing years of experience, we’re committed to your development. Just ask our team members who’ve been excelling here for 10+ years.

With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner

ITRS is looking for an experienced and accomplished, or aspiring, Director of Platform Engineering to join our collaborative and inclusive team. Reporting to our Global Head of Platform Engineering, this is a hybrid-working role, typically requiring 2 days per week in the office. The role will also include leadership of our Forward Deployed Engineers, ensuring this team is closely aligned with platform engineering practices, customer delivery priorities and operational standards.

The ITRS engineering teams are building a next-generation observability platform with the capability to collect, store and analyse the vast amount of data generated by banks and financial institutions.

As Director of Platform Engineering, you will:

• Lead the day-to-day management, reliability and continuous improvement of ITRS’ Analytics SaaS platform, with a strong focus on Kubernetes-based services, cloud-native operational excellence and measurable service outcomes.
• Provide proven technical leadership for a hands-on SaaS engineering team, setting clear standards, coaching engineers and creating an operating culture focused on ownership, automation, reliability and continuous improvement.
• Remain highly hands-on, working directly with engineers on production issues, Kubernetes troubleshooting, incident response, deployment automation, observability, capacity management and service resilience.
• Drive the evolution of SaaS engineering towards a more automated model, reducing manual intervention, operational toil and human hand-offs through better tooling, workflow automation and self-healing capabilities.
• Explore and adopt appropriate Agentic AI and intelligent automation capabilities to improve operational decision support, incident triage, runbook execution, knowledge retrieval, change preparation and service management workflows.
• Own SaaS operational standards, including runbooks, monitoring, alerting, incident management, post-incident reviews, backup and recovery practices, change control and customer-impact communications.
• Work closely with Engineering, Product, Security and Customer-facing teams to ensure SaaS capabilities are designed for operability, scalability, security and supportability from the outset.
• Manage and develop the Forward Deployed Engineering function, ensuring engineers embedded with customers or customer-facing initiatives are supported, technically aligned and operating to consistent engineering, delivery and support standards.
• Ensure operational practices support regulated-industry expectations, including evidence of access control, change management, incident response, vulnerability management and…