Senior User Researcher

Job reference REQ
004886 Date posted 06/10/2026 Final date to receive applications 16/10/2026 Location Ideally near one of our locations (Cardiff, London, Leeds or Manchester) Salary £47,271.29 a year Package 27 days holiday a year (full time equivalent) plus bank holidays, Excellent training and career development, Flexible, remote and hybrid working options, Pay progression at 6 months and 2 years Discounts at gyms, restaurants and more Contractual hours 35 Job category/type Full time Attachments Blank

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable. For more information go to

As the senior user researcher, you’ll lead on user research and testing in the content design team. You’ll make sure that Scope’s support and advice content helps disabled people and their families solve problems.

You’ll be part of a collaborative, agile team. Find out more about our work on our team blog

Location You will live within commuting distance of one of Scope’s offices in London (E15 2GW
), Leeds (LS10 1JF
) Cardiff (CF11 9AU
) or Manchester ( M1 4LF
) and you will be able to work flexibly between home and the office.

Closing date for applications: 11:59pm GMT, Friday 16 October 2026.

The purpose of this role is to lead the user research function for Scope’s support and advice content.

You will deliver user research and testing to make sure that content helps disabled people and their families to solve problems.

You will:

• Organise and carry out research to understand the needs of our customers
• Work with content designers to plan content to meet those needs
• Join critical reviews of new content
• Use data and testing to find out where to improve content
• Support the design of intuitive information architecture by running card sorts and tree tests
• Manage and develop the skills of a more junior user researcher
• Manage supplier relationships if we outsource research or testing

For more information about the role’s responsibilities and the skills and experience required, please use the link to the job description .

Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.

You have a passion for user-centred content design. You're committed to understanding the problems faced by disabled people and their families.

You’ll be someone who:

• Has experience of both qualitative and quantitative research methods.
• Has used other data sources such as web analytics and online search data.
• Has carried out research and testing to support information content design.

But most important, you’ll love working as part of a team to make sure that Scope’s information and advice content is the best it can be.

We welcome applications from people with lived experience of disability and from all backgrounds.

We also ask you to share how you support Scope’s values and contribute to our mission of creating an equal future with disabled people.

You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.

We use an anonymised application process to support our commitment to equality, diversity and inclusion.
All applicants must submit an anonymised CV and complete a short online application form.

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