Infrastructure Technical Program Manager, Interconnect Team

Job :  | Amazon Data Services UK Limited

AWS GCNA (Global Connectivity and Network Availability) is the backbone that connects the global AWS network. It is dedicated to facilitating the internet traffic that allows users to access their information and applications regardless of where they are in the world. GCNA is also responsible for building and designing a complex backbone network that allows internet traffic to flow efficiently between Data Centers and customers.

The Interconnect team is responsible for delivering the interconnect capacity connecting the Amazon network to the internet.

The Interconnect TIPM will support the Interconnect Business Developers (BDs) to ensure that this delivery of capacity is friction-less to both internal and external networks. One form of this capacity is the use of embedded caches which are deployed with ISPs' networks.

The role of the TIPM includes supporting the coordination and project management with those external ISPs for the deployment of caches. The TIPM is expected to anticipate issues or problems with the wide-scale global deployment of embedded caches with ISPs, including supply-chain, logistics, installation, testing, troubleshooting, documentation, reporting, tools and operations. The TIPM is expected to find opportunities for process improvements and introduction of new tools or automation.

If you like to work with new technologies and optimize existing technology, and have experience participating in network/systems support for a large-scale enterprise or a service provider, we’d love for you to apply! Your work will play a key role in driving the stability and sustainability of next-generation IP networks.

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• Own embedded caching deployments from time of contract signing until completed Cloud Front provisioning.
• Liaise with ISP and site contacts to gather and validate site information to enable expedient and accurate handoff to Cloud Front.
• Manage deployments of multiple caches with ISPs to ensure efficiency and reduce repetition of asks. This aligns with the common approach ISPs take when deploying multiple caches of having a single PM managing all sites.
• Partake in troubleshooting with ISPs / colocation / cross connect providers when installs are not successful the first time.
• Assist Cloud Front with break/fix and ISP communications as needed.
• Establish or improve on documentation and reporting.
• Work on continual embedded…