Implementation Manager, Strategic Workforce Planning
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-10-08
Listing for:
Rippling, Inc.
Full Time
position Listed on 2026-10-08
Job specializations:
-
IT/Tech
Change Management, IT Business Analyst, Business Systems & Technology Analysis -
Business
Change Management, Business Systems & Technology Analysis
Job Description & How to Apply Below
Implementation Manager, Strategic Workforce Planning
Talent Neuron is the global leader in workforce and labor market intelligence. Our solution combines external labor market data with internal workforce insights to power strategic workforce planning (SWP), skills analysis, location strategy, DEI initiatives, and talent acquisition.
We ingest millions of global data points across 96% of the world’s GDP and deliver insights through SaaS, data delivery, and expert advisory services - helping the world’s leading enterprises plan, build, and deploy the workforce of the future.
Our Core Values- Humanity First -
- Customers at the Core -
- Diverse Minds, One Team -
- Pioneering Innovation -
- Resilient Perseverance -
We'relooking for an experienced Implementation Manager to lead end-to-end delivery ofTalent Neuron Strategic Workforce Planning (SWP) implementations. In this role,you'llturn solution designs into executable plans, guide customers through deployment and onboarding, coordinate cross-functional teams and partners, and help clients realize value quickly through strong adoption and change management.
Ways of working- EMEA-based role supporting global clients, majority in EMEA - with openness to occasional North America coverage
- Operates in close partnership with:
Pre-Sales Solutions Consulting Team (design), CSM (value), AE/AM (account owner), Product/Engineering (innovation, quality & fixes), Internal Implementation Support Teams & External Partners/SIs and PMO (execution), and Support (L1/L2/L3) (issue resolution)
- Lead end-to-end implementation delivery from kickoff through go-live and early adoption, including scope, milestones, dependencies, risks, and resourcing
- Own the solution design and delivery model for the solution implementation
- Translate solution designs and customer requirements into actionable delivery plans, testing approaches,dataand integration work streams, and acceptance criteria
- Coordinate cross-functional internal teams, implementation partners (internal & external), and customer stakeholders to keep projects on track and aligned to business outcomes
- Oversee platform readiness, configuration, identity and access setup, data provisioning, integration coordination, user acceptance testing, cutover, and stabilization
- Deliver role-based training and enablement, including workshops, office hours, train-the-trainer sessions, and adoption support for key user groups
- Partner with Customer Success to support adoption, accelerate time-to-value, and complete a smooth post-implementation handoff
- Capture lessons learned andhelpimprove implementation playbooks, templates, and delivery processes over time
- Be a best-practice evangelist - infusing
Talent
Neuronmethods into client processes - Support PMO team for project governance, including status reporting, risk and issue management, steering forums, and executive-ready communications
- (Qualitative) customer feedback (e.g.CSAT, customer sentiment) on satisfaction with implementation team
- Milestone adherence rate; on-time go-live; change-request ratio
- Degree of self-sufficiency, maturity & independence of client user cohorts (admins, business leaders, team leaders, etc.); training completion &proficiency
- Time-to-first-business outcomes; deployment of priority features/use cases; usage by target personas
- Strategic adoption metrics,e.g.degree of success criteria achieved; level of executive buy-in
- Time-to-data availability; freshness & completeness; API success/error rates; taxonomy/skills alignment
- Completeness/clarity of documentation, runbooks, and the post-implementation success plan (renewals/expansion remain with AE/AM; ongoing success sits with the designated post-implementation owner)
- CSM handover success rate,e.g.cutover success; first-30-day incident volume; time-to-exithypercare
- Proven experience leading complex SaaS implementations with multiple stakeholders, work streams, and executive visibility
- Strong project and program management skills, including planning, dependency management, risk tracking, change control, and stakeholder communication
- Experience coordinating technical implementation activities such as identity setup, integrations, data mapping, testing, and go-live readiness
- Ability tofacilitateworkshops, deliver training, and support customer adoption across a range of business and technical audiences
- Excellent written and verbal communication skills, with the…
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