IT Systems Engineer

IT Systems Engineer | North Shields NE30 | 37.5 hours a week | Competitive salary + retention bonus

At One IT Support we consider ourselves to be one of the friendliest, most personable technology service companies in the North East. Founded in February 2011, the business has grown exponentially.

We pride ourselves on being a small business, where every member of staff gets their say and has the chance to grow and learn. We do not operate a traditional “line” based service desk, and you will be given the opportunity to learn all aspects of the business, as well as being encouraged to share your skills with others.

The IT Systems Engineer position is an exciting mid-level role within the technical support department and will involve the successful applicant splitting their time between providing as providing remote support from the One IT Support office as well as onsite support for a variety of clients; as well as supporting internal staff with escalations.

To succeed in this role, you will have a passion for IT and providing high-energy customer service to client personnel, all the way up to director level. You will be a dedicated and reliable IT Engineer with a minimum of 2-year professional experience in a similar role, or other outstanding personal experience.

This role will be primarily based in the North Shields office with some visits to client sites, primarily in the North East of England, but occasionally further afield. Mileage is covered at 55p per mile in your own vehicle.

• Free gym membership
• Training / Industry recognised certifications
• Company pension scheme
• Free hot drinks
• 32 days annual leave, increasing with length of service
• A one-hour lunch break with 2 additional short breaks daily
• £1,000 bonus after first 6 months employment, depending on satisfactory performance

• Highly self-motivated and customer focussed, with excellent communication skills
• Strong windows desktop and server troubleshooting experience
• Advanced experience with Microsoft 365 administration and troubleshooting, including Hybrid environments
• The right mindset to understand how a whole site fits together, from internet connection to routers, switches and servers and use this knowledge to diagnose faults correctly
• Advanced networking knowledge – IPv4, VLANs, NAT, Proxy, filtering etc
• VDI Experience – Microsoft RDS environments
• A solid understanding of Power Shell, both using cmdlets as well as basic scripting
• A full driving licence as well as your own car / van is essential for this role and you must be willing to travel, primarily in the North East
• Overall, a well-rounded skillset with the desire to learn more and improve daily

• VoIP management and troubleshooting experience
• Server management experience – Hyper-V, backups, hardware
• Migration experience – On-Prem to cloud, server upgrades
• Experience writing technical KBs and documentation
• Previous MSP experience

• Responding to support requests via telephone and email in a professional and timely manner
• Troubleshooting and diagnosing technical issues primarily remotely but also onsite as required
• Resolving escalated / recurring issues, documenting fixes to benefit other engineers
• Management and troubleshooting of IT infrastructure, including Servers, Switches, Access Points, CCTV, AV, Telephony as well as more typical computers
• Mentoring and supporting junior engineers
• Installation work such as structured cabling, Wi-Fi, CCTV and more
• Assisting other staff in project work
• Other duties as assigned by management

Due to the nature of the role a full enhanced DBS will be carried out.

One IT…