Sr. Engineer - Testing & Quality Assurance P 4B

Location: Greater London

** Ready to turn bold ideas into real-world impact?
** At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform ther tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at  and on Linked In, You Tube, X, and Facebook.
** Job Description**# Responsibilities
* Execute annotation, evaluation, and validation activities for AI-powered solutions using established guidelines and quality standards.
* Validate AI-generated outputs against a predefined set of golden questions and expected results.
* Create, maintain, and review annotations to support AI model evaluation and continuous improvement.
* Test and evaluate Databricks Genie responses for accuracy, completeness, relevance, and consistency.
* Write and execute SQL queries against underlying data sources to validate answers generated from golden questions and Databricks Genie outputs.
* Investigate discrepancies between expected results, source data, and AI-generated responses, and document findings.
* Lead the design, optimization, and standardization of annotation processes and prompts across multiple AI use cases.
* Collaborate with AI teams to define and govern annotation schemas, taxonomies, evaluation frameworks, and quality standards.
* Review complex or high-risk AI outputs and provide expert quality assessments and recommendations.
* Ensure consistency, accuracy, traceability, and auditability of annotation and evaluation results.
* Define reusable prompt frameworks and best practices aligned with business, compliance, and responsible AI objectives.
* Evaluate prompt performance and annotation quality metrics, identifying opportunities for improvement through data-driven insights.
* Establish quality benchmarks, calibration processes, and escalation procedures.
* Identify bias, hallucinations, and other AI risks, and recommend mitigation strategies.
* Support AI governance, compliance, and responsible AI initiatives.
* Participate in calibration sessions to align on annotation standards, quality expectations, and evaluation criteria.
* Collaborate closely with AI engineers, data scientists, product teams, and business stakeholders.
* Drive continuous process improvement through learning new AI technologies, annotation methodologies, and delivery approaches.
* Mentor and coach junior and intermediate annotators and prompt engineers.# #
** Qualifications
* * Bachelors
- Computer Engineering, Bachelors
- Computer Science, Bachelors
- Information Technology, Masters
- Software Engineering
** Certifications
* * Certified Software Tester (CSTE) - Tricentis Tricentis
** Required Skills
** Data Annotation, Databricks AI/BI Genie, SQL Query Writing
** Language
* * English
* * Language Proficiency
- ** Advanced - C1
** Additional

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