Client Solutions Engineer - FreeWheel

Free Wheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

We seek an experienced, passionate, and highly motivated Client Solutions Engineer based in London to bring our technology to life each day, establishing and exemplifying best practices in product activation. Acting as a key technical expert in the execution of Free Wheel’s, and our clients’, most strategically important implementations, Solution Engineers are a key part of the Global Client Services organization tasked with illuminating client usage in support of improving Free Wheel’s offerings.

Because of the broad purview, this team must communicate with customers and partners frequently, finding clever solutions to complex problems. Solutions Engineers are expected to draw upon their experience and creativity to ensure the success of Free Wheel’s most demanding client initiatives, often addressing requirements which have never before been asked of Free Wheel by our customers and sales prospects.

As the hub of configuration design and product usage, this position is also tasked with developing and sharing best practices across Free Wheel and providing support to Client Services, standardizing proven solutions for the improvement of team performance, and acting as a trusted expert both internally and externally. Free Wheel’s Global Client Services philosophy is based on establishing long-standing client relationships formulated foremost on trust.

As such, other key elements and duties of a successful Solutions Engineer include:

• Develop and document business and technical solutions for client project execution
• Execute standard ferature enablement and client onboardings
• Assist in complex implementations, and clarify appropriate resolution paths for new or unclear use cases working with Senior and Lead SEs
• Provides timely, technical support and problem resolution for escalated field service questions from support team
• Act as primary liaison between the client, account team, engineering and product management teams, providing guidance and feedback on product usage and gaps or needs
• Provide advice to Marketing, Product Marketing and Revenue Development on “story”, materials, and product features
• Provide primary technical expertise in Free Wheel’s most highly strategic pre-sales efforts in case a prospect needs deep technical insight into Free Wheel’s technology
• Provide training to our internal teams, and occasionally to our clients

• BA/BS degree and experience with video technologies and/or online advertising a plus
• Willing and able to be extremely “hands‑on”, in both technical and non‑technical aspects when dealing with clients and teammates
• You have strong communication skills – this position requires significant amount of client interaction.
• Being a Solutions Engineer is all about explaining how the technology solves the business problem. You should be able to do this well, to any audience; from developers to executives, in a way that both communicates value and achieves the desired results.
• You have solid skills with web/mobile technologies:
  JavaScript, HTML5, CSS, Action Script 3, Objective C, XML, etc. The more the better.
• You should have working knowledge of database structures and SQL
• You think creatively and solve problems actively. This is not a position where requirements or solutions will be spoon fed to the team.
• Experience in programmatic ad serving (DSP/SSP)…