Agentforce Architect

As part of our continuous growth, we are seeking an exceptional Salesforce Agentforce Lead to join our Salesforce Architecture and Innovation team
, focusing on prestigious clients in the Public Sector
.

To be eligible for this role, you must hold or be able to obtain UK Security Clearance.

The Salesforce Agentforce Lead acts as a strategic advisor and squad lead to deliver agentic AI solutions on the Salesforce platform. Your role will include identifying and refining use cases that will bring value to our clients, then leading teams comprising of business analysis, user researchers, Agentforce developers and testers to deliver the solution. Throughout the journey, you will lead product demonstrations to the client and build relationships with technical and non-technical stakeholders.

As our Salesforce Agentforce Lead you will:

• Strategic Advisory
  :
  Serve as the go‑to Salesforce expert for key stakeholders, providing guidance on platform capabilities, architecture patterns, and best practices, with a particular focus on Agentforce and related technologies.
• Solution Design
  :
  Translate complex business and technical requirements into scalable, well‑architected solutions leveraging Agentforce, Data 360 (fka Data Cloud), Omnistudio, Public Sector Solutions and Service Cloud.
• Technical Delivery
  :
  Support the delivery of the solution development including prompt engineering and ‘traditional’ Salesforce development. Act as an escalation point for technical issues raised by your development team.
• Risk Management
  :
  Identify and mitigate solution risks, technical debt, and design assumptions while assessing business impact
• Stakeholder Engagement
  :
  Build strong relationships with executive teams, project managers, and technical leads to drive successful outcomes
• Pre‑Sales Support
  :
  Develop compelling proposals including target architectures, security strategies, integration approaches, and implementation roadmaps
• Team Development
  :
  Mentor diverse teams on technical excellence, communication strategies, and executive influence
• Knowledge Leadership
  :
  Contribute to internal growth through thought leadership, knowledge‑sharing initiatives, and strategic asset development

• Proven ability to engage with senior stakeholders
• Strategic alignment of technical decisions with long‑term business vision
• Strong presentation
  , communication
  , and facilitation capabilities
• Experience leading design sessions and articulating trade‑offs between design choices
• 15+ years of experience in consulting and architecture roles, with demonstrated leadership in driving digital transformations within the Public Sector. Deep understanding of public sector domains: central/local government, healthcare, education, defense, etc.

with a focus on Agentforce including at least three of the following (and willingness to learn in other areas):

• Service Cloud,
• Data 360 (fka Data Cloud)
• Public Sector Solutions
• Omnistudio / other Salesforce Industries solutions.
• Provide clear recommendations on solution approaches, architectural patterns, and design trade‑offs.
• Review and quality‑assure design artefacts for completeness and compliance
• Salesforce certifications are highly desirable including
• Salesforce Certified Data Cloud Consultant
• Public Sector Solution Accredited Professional

• Solution Governance
  :
  Familiarity with design governance frameworks, including reviewing High‑Level Designs, Design Decision Logs, and Technical Debt registers
• Security & Compliance
  :
  Understanding of Salesforce security model (roles, profiles, sharing rules) and compliance considerations (GDPR, data residency)
• Ability to design secure solutions for enterprise environments

• Ex…