Oracle Technical Support Lead; WMS

Reference:  Technical Support Lead - Warehouse Management Cloud (WMS) Salary:
Up to 95,000 + Benefits Job Type: Permanent

Location:

Belfast or London, UK Working Pattern:
Hybrid

Working Hours:

40 hours per week, Full TimeA globally recognised consultancy is looking for an experienced Oracle Warehouse Management Cloud (WMS) Technical Support Lead to provide technical leadership and specialist support across a complex enterprise Oracle WMS environment.

This is a hands on technical position combining Oracle WMS Cloud support, configuration, integrations, reporting and incident management. You will act as a subject matter expert for WMS, working closely with integration and reporting teams to troubleshoot complex issues, deliver system changes and ensure warehouse operations are effectively supported.

Responsibilities for the Oracle Technical Support Lead - WMS:

Provide technical leadership and specialist support across Oracle Warehouse Management Cloud (WMS)
Troubleshoot complex WMS incidents, identifying root causes and implementing effective resolutions

Support reporting analysts with WMS reporting issues and troubleshoot the underlying reporting environment

Work closely with integration teams to investigate and resolve technical integration issues

Deliver WMS components as part of scheduled service releases

Implement configuration changes and fixes across Oracle WMS modules

Support inbound warehouse processes and associated WMS configurations

Support end to end outbound fulfilment processes

Provide expertise across warehouse inventory control, optimisation and inventory visibility

Support License Plate Number (LPN) management and associated warehouse processes

Configure warehouse structures, operational rules and fulfilment processes

Work across APIs, integrations and reporting to maintain reliable communication between WMS and wider enterprise systems

Take ownership of WMS incidents through investigation, resolution and closure

Provide technical guidance to wider support, integration and business teams

Essential Skills & Experience for the Oracle Technical Support Lead - WMS:

Strong hands on experience with Oracle Warehouse Management Cloud / Oracle WMS Cloud Experience configuring and supporting inbound warehouse processes

Strong understanding of end to end outbound fulfilment

Experience with warehouse inventory control and optimisation

Strong knowledge of LPN Management

Experience with inventory visibility and control

Ability to design and configure warehouse structures and operational rules

Strong technical troubleshooting skills across Oracle WMS environments

Experience supporting integrations and reporting within a WMS environment

Ability to investigate and resolve complex production incidents

Strong communication and stakeholder management skills

Desirable Skills for the Oracle Technical Support Lead - WMS:

Oracle WMS API experience, including REST and SOAP APIsXML and JSONKnowledge of underlying Oracle WMS core tablesSQL query development

Oracle SCM knowledge

Experience working across complex enterprise warehouse and supply chain environments

If you are interested, please apply in the immediate instance.