Call Handler-Helpdesk Engineer- -SC​/DV Cleared

Position: Call Handler-Helpdesk Engineer- -SC/DV Cleared  -£300)
Call Handler-Helpdesk Engineer
- -SC/DV Cleared-London -£300)

DV or SC Cleared Call Handler-1st Line Suppor-Helpdesk Analyst opportunity available suitable for ex-Police individuals or those who have worked in a national security or defence environment. This role is paying £300 per day.

This is a non-IT role. Suitable for someone with a Police background.

Would suit the following:
Communications Operator, Dispatcher, Contact Handler, Command and Control Operator, Communications Officer, Call Centre Handler, Telecoms Operator, Internal Communications.

One of our government clients is looking for an experienced Call Handler to join them for a 6 month contract. They are offering £300 per day, inside IR35.

Our client is based in London (SW1) onsite full time. They operate on a 24x7 rota shift pattern and this role is DAY TIME hours.

This role is working in a DV Security Cleared environment. You will need to be DV (developed vetting) cleared or eligible to undertake DV Security Clearance. SC may be considered

Skills

Experience:

Outstanding customer service - Calm, confident, and responsive under pressure

Team player – Collaborative, supportive, and reliable in a fast-paced environment.

Clear communicator – Strong verbal skills and active listening.

Organised and efficient – Skilled at managing time and priorities.

Confident with ICT systems and telephony tools.

Experience in a contact centre or similar high-volume environment. (Desirable)

Familiarity with Microsoft Teams and other video call systems to set up meetings and calls. (Desirable)

Multilingual abilities are a plus. (Desirable)