More jobs:
3rd Line Engineer
Job in
London, Greater London, W1B, England, UK
Listed on 2026-10-10
Listing for:
McGregor Boyall
Full Time
position Listed on 2026-10-10
Job specializations:
-
IT/Tech
IT Support, Systems Engineer, Azure, Windows Server
Job Description & How to Apply Below
London, UKPermanent3rd Line Engineer, M365, MSP, Hybrid, Azure I am looking for an experienced 3rd Line Support Engineer to join a growing Managed Services team, acting as the senior escalation point for complex technical issues across a diverse client base.
This position combines deep technical troubleshooting with proactive service improvement, customer engagement, technical leadership and mentoring. You'll play a key role in resolving high-impact incidents, conducting technical health checks and audits, and helping customers get the most from their Microsoft cloud and infrastructure environments.
Key Responsibilities Act as the final escalation point for complex technical incidents and service requests.
Lead major incident investigations and root cause analysis activities.
Deliver technical audits, health checks and best-practice assessments across client environments.
Support and maintain Microsoft 365, Azure, Windows Server and Active Directory platforms.
Identify technical risks and recommend improvements to increase resilience, security and performance.
Produce clear technical documentation and customer-facing reports.
Provide technical guidance and mentoring to 1st and 2nd Line Engineers.
Contribute to service improvement initiatives, operational standards and knowledge sharing.
Skills & Experience Proven experience in a 3rd Line Support Engineer or Senior Infrastructure Engineer role.
Strong Microsoft 365 knowledge including Exchange Online, Teams, SharePoint, Entra Intune.
Experience supporting Azure environments, Windows Server and Active Directory.
Solid understanding of networking fundamentals including DNS, DHCP, TCP/IP and VPN technologies.
Good understanding of endpoint management and IT security best practices.
Experience working within ITIL-led service environments and using ITSM platforms.
Strong troubleshooting, analytical and problem-solving skills.
Excellent written and verbal communication skills with a customer-focused approach.
3rd Line Engineer, M365, MSP, Hybrid, Azure
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×