Release Manager, AWS ProServe UKGI

The Amazon Web Services Professional Services (Pro Serve) team is seeking a highly skilled and versatile Change & Release Manager to join our team and lead the delivery of complex cloud solution projects. In this role you will stand up the Change & Release Management function to govern and manage changes during the migration phase into R&O steady state.

You will govern and manage all change and release activities across the AWS-hosted HMRC DCE estate during the Run & Operate phase, ensuring controlled service transitions, minimal disruption to live environments, and alignment with HMRC’s ITIL-based change governance framework. The role acts as the primary AWS interface into HMRC’s Change Advisory Board (CAB) process and ensures releases to production are risk-assessed, approved, and executed to enterprise standards.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption.

We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

Eligibility for UK Government Security Clearance is required for this role ()Key job responsibilities

The role is structured around six core pillars:
1. Process Governance
• Own and continuously improve the Change and Release Management processes, ensuring alignment with organisational objectives, governance requirements, and industry best practice.
• Govern the end-to-end lifecycle of technology changes and releases, including assessment, planning, approval, deployment, validation, and closure.
• Classify changes (Standard, Normal, Emergency) in line with HMRC’s change taxonomy and ensure appropriate approval gates are followed.
• Govern ITSM processes using ITIL 4 best practices, with specific focus on release deployment and change evaluation.
2. Service Transition
• Manage early life support, ensuring new and changed IT services are operationally ready to be safely introduced into live service.
• Ensure changes and releases are appropriately documented, tested, approved, communicated, and supported by implementation, rollback, and release readiness plans.
• Ensure all releases pass through agreed stage gates (Dev Test Pre-Prod Prod) with appropriate evidence and sign-off at each transition.
• Manage early life support (ELS) periods for newly deployed services, with defined criteria for transition to BAU.
3. Platform Management
• Coordinate technology platform upgrades to maintain an evergreen IT strategy across the AWS estate.
• Drive adoption of cloud-native release practices (infrastructure as code, blue/green deployments, canary releases) within HMRC’s governance guardrails.
• Work with AWS engineering teams to implement automated deployment pipelines (CI/CD) that satisfy HMRC’s assurance and audit requirements.
• Coordinate AWS platform upgrades (patching, version upgrades, service deprecations) with minimal disruption to live HMRC services.
4. Risk & Incidents
• Oversee incident, problem, change, and request management within a Dev Ops environment.
• Conduct change risk assessments for all non-standard changes, applying HMRC’s risk scoring methodology.
• Ensure rollback and remediation plans are documented, tested, and executable for every production change.
• Facilitate Post Implementation Reviews (PIRs), monitor compliance with Change and Release Management standards, and drive continuous improvement through reporting,…