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Head of IT
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-10-10
Listing for:
Gravitas Group
Full Time
position Listed on 2026-10-10
Job specializations:
-
IT/Tech
IT Infrastructure, Cloud Computing: Infrastructure & Operations, IT Project Manager, Systems Administrator
Job Description & How to Apply Below
Company: Leading UK women’s fashion retailer (high-growth)
Location: London, W12 (White City) —
Onsite
Type: Permanent
Salary: £100k–£115k base (DOE)
We’re looking for a Head of IT who can combine strategic leadership with hands‑on technical authority
. You’ll shape and modernise the IT function while maintaining excellent service delivery for a fast‑paced, multi‑site retail environment. This role suits someone who has progressed from an engineering background and is still comfortable getting into the detail when needed.
Leadership & Team
- Lead, mentor and develop the IT team; build a culture of accountability and continuous improvement
- Implement structured performance reviews, development plans and certification roadmaps
- Recruit and retain high‑performing technical talent; strengthen succession planning and resilience
Technical & Architecture (Hands‑on)
- Own and evolve a hybrid estate (legacy on‑prem + cloud) ensuring reliable integration
- Manage a mixed Mac + Windows endpoint environment (e.g.,
JAMF and Intune
) - Act as technical authority for Google Workspace and Microsoft 365
, identity/SSO (incl.
Entra ) - Be the escalation point for complex incidents (network, servers, performance, security)
- Oversee patching, firewalling, DR replication and broader security/compliance controls
Business Delivery & Governance
- Scale the IT operating model to support a £250m+ retail business
- Move performance measurement beyond SLAs to business‑impact KPIs/OKRs
- Set and enforce documentation/architecture standards; QA internal and vendor delivery
- Manage suppliers/SaaS partners and hardware vendors with strong operational governance
Service Delivery & Adoption
- Drive a customer‑first IT service culture across HQ and stores
- Mature service desk from reactive to proactive; reduce downtime and improve user experience
- Lead rollouts/migrations via robust change management to avoid peak‑trading disruption
- Senior IT leadership experience in a fast‑paced, complex environment (ideally £250m+ turnover and/or multi‑site)
- Clear engineering roots (Systems Admin / Network Engineer / Cloud Engineer / Infrastructure Architect)
- Retail/e‑commerce and international operations exposure strongly preferred
- Hybrid cloud + virtualization
- Identity & access: AD / Entra / Okta / Google Cloud Identity
- Endpoint management:
Apple Business Manager, JAMF, Intune, GPOs - Networking/security: routing/switching, firewalls, VPN, SD‑WAN, Wi‑Fi (retail footprint)
- Scripting/automation (Power Shell/Bash/Python) desirable
- High technical credibility; strong vendor management/challenge
- Pragmatic problem‑solving with commercial awareness
Comfortable in ambiguity and competing priorities - Able to translate technical detail into clear business outcomes
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