Consultant, Global Master Data Management

Job Description

Summary:

This role is member of a 9-member strong team called Costa Master Data Management which is part of a group called Master Data Management in the Global Digital Network, Data & Intelligence Tower. This is a vibrant & highly motivated group that collaborates across different data domains. Our Vision is to empower informed business decisions through best-in-class curation of global master data assets that are trusted, accurate, governed by data standards, automated, connected, understood & easily accessible.

We’re looking for a Consultant, Global Master Data Management, to join our team. You will provide operational and governance oversight for an assigned master data domain—partnering with our managed service provider and building strong relationships with key stakeholders. If you’d like to join an incredible team, and you believe (like we do), that Data is the new oil, we’d love to talk!

• Serve as a steward for an assigned master data domain (currently Costa Coffee Chart of Accounts, Price Cards, and Sales Trade Agreements), ensuring adherence to governance standards, policies, and operational controls.
• Partner with Costa MDM Projects & Process Improvement Team and Costa Business stakeholders to execute and manage data standards, data quality standards and stewardship accountability.
• Ensure compliance with enterprise master data policies, data standards, and governance requirements.
• Support the implementation of data governance initiatives and continuous improvement programs.
• Participate in the testing and roll out of any updates to tools and processes, in partnership with the Costa Business team and the Costa MDM Projects & Process Improvement Team.

• Provide operational and governance oversight over a managed services team responsible for the execution of CRUD (Create, Review, Update, Delete) for your assigned master data domain (currently Costa Coffee Chart of Accounts, Price Cards, and Sales Trade Agreements)
• Monitoring their operational measures and working with them to identify opportunities for continuous improvement.
• Work with the Costa Business Data Governance team & the Costa MDM Projects & Process Improvement Team to enforce Data Standards and Rules in the designated MDM Domain
• Perform remediation actions to close gaps identified through the Data Quality process.
• Validate master data requests and ensure proper execution of data maintenance processes.

• Serve as a primary liaison between business stakeholders and Managed Service Providers responsible for master data execution.
• Review, approve, and maintain standard operating procedures governing master data operations.
• Provide guidance and operational oversight to ensure data transactions are completed accurately and within established service levels.
• Support issue resolution, escalation management, and process improvements across MSP-supported activities.
• Monitor operational performance and recommend improvements that enhance efficiency and quality.

• Act as a trusted advisor to business stakeholders regarding assigned master data domain (currently Costa Coffee Chart of Accounts, Price Cards, and Sales Trade Agreements)
• Support business functions, IT and other stakeholders with master data expertise.
• Communicate data impacts, risks, and recommendations to technical and non-technical audiences.
• Build strong cross-functional partnerships to drive alignment on data requirements, standards, and priorities.
• Facilitate knowledge sharing and stewardship awareness across stakeholder groups.

• Participate in User Acceptance Testing (UAT) and…