Analyst, AskIT Support Engineer

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

This role sits within Client Services, a vertical of Digital Engineering Services (DES), the organisation’s core infrastructure function.

DES is responsible for delivering secure, scalable, and resilient infrastructure capabilities across the enterprise, including Storage, Network, Platform, SOC, and Service Management. Within this, Client Services team focuses on end-user-facing technologies, covering Desktop Services, Application Delivery and Messaging & Collaboration.

The AskIT / Onsite Desktop Support Engineer provides frontline technical support for end-user devices and workplace technology, ensuring employees can work efficiently with minimal disruption. The role is responsible for resolving hardware, software, and Microsoft 365 issues, supporting device lifecycle activities, and delivering high-quality end user experience across office locations. The engineer works closely with infrastructure, engineering, and service management teams to maintain secure reliable, and modern workplace technology services.

NUMBER OF DIRECT REPORTS
· Zero direct reports MAIN PURPOSE OF

THE ROLE The Desktop Support Analyst is a key member of the onsite AskIT team, providing face-to-face technical support and acting as the primary onsite point of contact for end users requiring IT assistance. While an offsite Service Desk handles remote and centralised support, this role exists to deliver hands, in person engagement.

The Desktop Support Analyst works in close partnership with the offsite Service Desk and other IT teams to ensure seamless end-to-end support. This includes receiving escalations from the Service Desk, resolving onsite incidents, coordinating follow-ups, and ensuring accurate documentation and communication throughout the support lifecycle. The role plays a vital part in bridging the gap between remote IT services and the users physical technology  this customer facing role, the Desktop Support Analyst focuses on restoring productivity quickly while providing a positive, professional support experience.

Responsibilities extend beyond break/fix support to include workstation deployments, onboarding and offboarding assistance, endpoint standards enforcement, and proactive identification of recurring issues. Success in this role is defined by technical effectiveness, collaboration, and the ability to represent the AskIT team as a trusted, reliable presence within the business.

As a highly visible, onsite presence, the Desktop Support Analyst plays a key role in shaping the end-user perception and sentiment toward IT services. Through professionalism, empathetic, and solution based interactions, the Analyst builds trust with employees and promotes confidence in the AskIT team and the broader IT organisation. This role actively listens to user concerns, manages expectation, and communicates clearly throughout the support process, ensuring users feel supported and informed.

The Desktop…