Information Technology Support Specialist

We are looking for an experienced Desktop Support Engineer (Band
3) who can provide advanced technical support, handle escalated incidents, and ensure smooth functioning of end-user systems across the organization.

• Provide Level 2 & 3 support for desktops, laptops, OS, and enterprise applications.
• Handle escalations from L1 and L2 teams and resolve complex technical issues.
• Manage patch updates, endpoint security, and compliance checks.
• Support users with network connectivity, VPN, printers, and hardware issues.
• Coordinate with infrastructure/security teams for problem resolution.
• Maintain accurate documentation of incidents, solutions, and preventive actions.
• Participate in IT audits and ensure compliance with company standards.

Systems:
Windows 10/11, Windows Server , Ubuntu Linux, Mac OS, VMWare, Hyper-V Networking: TCP/IP, IPAM, DHCP, DNS, SNMP, Wireshark, TCPDUMP, Observium, Net Box Security:
Active Directory, LDAP/RADIUS, IPsec/SSL VPN, 2FA, Crowdstrike, ESET

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• 3–5years of experience in Desktop/End-User Support
  .
• Strong troubleshooting skills in Windows, macOS, O365, VPN, and hardware
  .
• Hands-on experience with Active Directory, Group Policy, and patch management tools
  .
• Knowledge of ITIL processes (Incident, Change, Problem Management).
• Good communication and customer-handling skills.
• Preferred:
  MCSA/MCSE, ITIL Foundation, CompTIA A+/N+.