Interim Head of IT

Interim Head of Technology Operations - Private Equity

Initial 6-month contract | London Hybrid

We’re supporting a large, complex, multi-site organisation through a significant period of technology transformation and are looking for an experienced Interim Head of Technology Operations to take ownership of day-to-day operational technology performance.

This is a broad, hands-on leadership role spanning IT Service, Infrastructure, Workplace Technology and Cyber Security Operations, with a clear mandate to raise operational standards, improve service performance and bring greater accountability across the function.

Key focus areas

• Lead day-to-day technology operations across service, infrastructure, workplace technology and cyber operations
• Improve service performance, operational standards and accountability across a distributed organisation
• Lead major incident management, service recovery and operational resilience
• Drive improvements across service desk, end-user technology, infrastructure, cloud, networks and identity
• Provide operational leadership across vulnerability management, endpoint security, patching and incident response
• Create clearer ownership between BAU operational teams and active transformation programmes
• Resolve competing priorities across run and change activity
• Improve supplier performance, commercial outcomes and value for money
• Identify opportunities to simplify operations, reduce cost and improve efficiency

We’re looking for someone with

• Significant leadership experience across Technology Operations, IT Service and Infrastructure
• Experience operating in a large, geographically distributed or multi-site environment
• A strong track record of improving operational performance and service standards
• Experience balancing critical BAU services with major technology change
• Strong supplier, contractor and commercial management experience
• Experience leading major incidents and operational recovery
• Good operational cyber security experience
• Previous interim, turnaround or transformation experience

This role will suit someone who is comfortable getting into the detail, challenging performance and driving improvement quickly rather than operating purely at a governance level.