AI Knowledge Management Lead

Location: Greater London

# AI Knowledge Management Lead remote  Global, Global, Global .  full-time. September 16, 2026

Description service

PathTM is an innovative provider of commercial software for IT Service Providers, specifically Managed Services and Cloud Computing providers.

We are strong proponents of leveraging Artificial Intelligence to drive innovation, aligning with our core value of continuous improvement. By integrating AI into our workflows, we enhance productivity, streamline processes, and elevate our solutions to new heights.

To learn more about our corporate values and how AI shapes our approach, visit our website.
** Job Description
** As the AI Knowledge Management Lead at service

PathTM, you will reimagine how our organization creates, finds, and uses knowledge using AI as the engine, not an add on. You'll champion the shift from static documentation to an intelligent, always current knowledge ecosystem: AI assisted authoring, semantic search, auto summarized product changes, and an AI driven learning experience for every team, from Toronto to Manila to Lahore.

This is not a role for someone who's merely open to AI. We need someone who is AI native: it's already how you think, build, and work, and you can run with this role from day one with minimal ramp up. You use AI tools daily by default, not as a novelty; you build your own workflows and small automations around them;

and you will bring that instinct into how the whole team documents and shares what it knows. As a team lead, you will independently steer a Technical Writer, coaching them to think and work in an AI first way.

We are looking for a dynamic, forward thinking individual with a strong knowledge management background, true AI native fluency, and a passion for leading and mentoring a team through that transformation.
** What “AI Native” Means at service

PathTM*
* • You reach AI tools by default for drafting, research, summarizing, and problem solving not as an occasional experiment.
• You can independently evaluate, pilot, and stand-up new AI tools with little to no hand holding from IT or engineering.
• You're comfortable with prompting, chaining tools together, and adapting AI workflows on the fly as better options appear.
• You think in terms of “how would AI do this better/faster” as a first instinct when scoping any new piece of work.
• You can hit the ground running this role needs someone who ramps up fast and doesn't need AI concepts explained from scratch.
** About the Job
***
* Job Title:

** AI Knowledge Management Lead
** Department:
** Product Department
*
* Reports to:

** Product Director
** Shift:
** Day Shifts
*
* Location:

** Remote (open globally)
** Compensation:
** Aligned to market rate for the successful candidate's home location
** Type:
** Full-Time
** Role Objectives
**** AI Driven Knowledge Management*
* • Own the company's knowledge repository end-to-end, using AI powered search, tagging, and summarization to keep it accessible, current, and genuinely useful.
• Evaluate and champion AI knowledge tools (e.g. AI search/retrieval, copilots, auto tagging engines) that reduce time to answer for employees and customers.
• Define best practices for human + AI collaboration in creating, reviewing, and maintaining internal documentation.
** AI Enhanced Software Documentation*
* • Direct the creation, review, and update of product documentation, using AI drafting and summarization tools to accelerate output without sacrificing accuracy working closely with developers, product managers, and customer support.
• Build a roadmap for keeping documentation continuously current as the product evolves, using AI-assisted change detection and content generation to close the gap between a feature shipping and it being documented.
** SaaS & AI Tooling Expertise*
*…