Service Desk Manager: ITIL Pro & 1st-3rd Line Support
Listed on 2026-10-14
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IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Free-Work UK in London is looking for a Service Desk Manager with 3–5 years of commercial helpdesk experience to lead the service desk function. You will manage 1st line triage and escalation to 2nd and 3rd line, troubleshoot issues, and ensure timely resolution while maintaining strong customer communication.
Based in Central London, the role offers a salary of £25K–£35K and opportunities to enhance ITIL-driven incident, problem and change processes in a fast-paced retail technology environment.
Consider building your career as a Service Desk Manager: ITIL Pro & 1st-3rd Line Support at Free-Work UK.
This role is for the Service Desk Manager: ITIL Pro & 1st-3rd Line Support role at Free-Work UK.
We are seeking a motivated Service Desk Manager: ITIL Pro & 1st-3rd Line Support to join Free-Work UK in Greater London, England, United Kingdom.
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