Automation Tester

Join a team where Purpose is at the heart of everything we do, Ambition drives us to be the best we can be, Respect shapes our culture and Trust builds our foundation. We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.

Contract:

FTC 6 Months

Working hours:

35 hours per week is full time.

Salary: up to £63,000

Location:

London

Reporting to: QA Test Manager

By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. The IT Applications and Development team plays an important role in developing and supporting our applications, enabling us to deliver services to customers and colleagues.

As an Automation Tester, you'll bring specialist automation expertise to help us deliver reliable, high-quality services for our customers and colleagues. You'll lead the development of automation frameworks and testing approaches, balancing hands‑on technical delivery with technical leadership. Working across multiple applications and teams, you'll drive automation maturity, promote innovation, and help embed quality throughout the software development lifecycle. Through collaboration, coaching and continuous improvement, you'll play a key role in shaping our automation capability and supporting our wider digital strategy.

Leading our test automation strategy, frameworks and engineering practices to improve the quality, reliability and efficiency of application delivery. Designing, building and enhancing scalable automation solutions, embedding automated testing across the development lifecycle and CI/CD pipelines. Driving continuous improvement by increasing automation coverage, championing AI-enabled testing capabilities, and promoting best practice across teams. Working collaboratively with developers, testers, business analysts and product owners to deliver high-quality, customer-focused solutions.

Providing technical leadership, coaching and guidance to help grow automation capability and influence quality outcomes across the organisation. Monitoring and improving automation effectiveness through data‑led insights, innovation and a focus on reducing manual effort while accelerating delivery.

• Extensive experience designing, developing, and maintaining test automation frameworks using tools such as Selenium or equivalent, with a strong focus on scalability, maintainability, and quality engineering best practices.
• A strong Proven track record in automation testing within fast-paced Agile delivery environments, working across diverse technologies, applications, and complex business domains.
• Strong expertise in defining automation strategies, test frameworks, and automation roadmaps, driving increased test coverage, reduced manual effort, and measurable quality improvements.
• Strong understanding of automation metrics, reporting and ROI measurement, with evidence of increasing automation coverage, improving execution efficiency and reducing regression effort.
• Proven ability to influence stakeholders, collaborate across delivery teams and mentor testers/developers on automation best practices and framework…