Technical Implementation Lead

Within JCDecaux UK, the role of the Technical Implementation Lead (TIL) is crucial for managing and ensuring the smooth rollout of system upgrades and overseeing the effective release management processes. The TIL ensures that technological improvements are implemented in a way that maximizes efficiency and reduces business disruption.

The role reports to the Technical Solutions Director (TSD) and works alongside the Enterprise & Solution Architect (ESA), Business Intelligence (BIL) and Data Services (DSL) Leads and, developers or external consultants within the Technical Solutions department.

The TIL manages a team of Legacy Application Support Consultants and Implementation Analysts

Key interactions include:

• Business Intelligence - to ensure that upgrades and releases support and enhance BI initiatives
• Data Services - to ensure data integrity and availability during and after system upgrades
• Developers or external consultants - to guarantee that cloud-based solutions align with implementation strategies

As part of JCDecaux UK, an evolving company, the TIL is instrumental in ensuring that technological advancements are introduced seamlessly, supporting ongoing business operations and strategic growth.

• Ability to lead, motivate, inspire and manage a team of diverse technical professionals to continuously exceed customer expectations
• Excellent communication skills, including the ability to articulate technical concepts to non-technical stakeholders.

• Develop and maintain a strategic plan for system upgrades, ensuring minimal disruption to business operations
• Prioritize upgrades based on business needs, system vulnerabilities, and technological advancements
• Keep abreast of technological trends to ensure JCDecaux’s systems remain current and competitive

• Oversee the complete lifecycle of system upgrades, from planning to post-implementation review
• Coordinate with various teams to ensure upgrades are in line with technical and business requirements
• Establish protocols to test new upgrades in controlled environments before full-scale implementation

• Lead the team of Implementation Analysts in effective release management, ensuring timely, efficient, and error-free releases
• Serve as the primary point of contact for all implementation-related queries and issues
• Review post-implementation feedback and make necessary adjustments to future upgrades

• Foster strong relationships with software providers, system vendors, and consultancy firms
• Ensure third-party solutions and upgrades are in alignment with JCDecaux’s technical requirements and standards

• Commit to the continuous improvement of implementation practices by reviewing system performance, user feedback, and team inputs
• Ensure thorough documentation of every system upgrade, outlining processes, challenges, solutions, and outcomes

• Lead and mentor the team of Implementation Analysts, ensuring they are well-equipped to manage release processes
• Collaborate closely with other department leads to ensure integrated and cohesive system upgrades
• Share insights and gather feedback from teams to continually refine the implementation process

• Regularly update business stakeholders on upcoming upgrades, potential system downtimes, and expected improvements
• Translate technical jargon into understandable terms for non-technical audiences
• Develop and maintain strong relationships with business units, ensuring system upgrades align with their operational needs

• Strong technical acumen with an ability to foresee and troubleshoot potential issues
• Proficiency in…