Desk Side Support Engineer

Provide a dedicated on‑site Desk Side Support Engineer to deliver hands‑on technical support and operational services that modernise and maintain the end‑user computing environment and support Digital Workplace initiatives.

Key Responsibilities:

• Provide on‑site technical support for desktops, laptops, printers, and peripheral devices.
• Perform installation, configuration and troubleshooting of operating systems, applications and patches.
• Conduct hardware diagnostics, coordinate replacements and manage warranty interactions.
• Deliver user onboarding and offboarding including system setup and access provisioning.
• Provide hands‑on support for network connectivity, VPN, Wi‑Fi and authentication issues.
• Manage incidents, service requests and escalations in line with defined service levels.
• Coordinate with remote service desk, infrastructure and application teams to resolve issues and complete requests.
• Support asset management activities including tagging, inventory tracking and device refresh cycles.
• Support collaboration tools, email, video conferencing and meeting room technologies.
• Adhere to customer’s IT security policies, compliance standards and IT governance processes.
• Provide regular status updates and monthly reports as part of governance activities.
• Participate in scheduled governance and operational meetings and follow agreed escalation procedures.

Service Hours and Service Window

• Regular working hours: 8 hours per day, 5 days per week