ITSM Analyst
Job in
London, Greater London, W1B, England, UK
Listed on 2026-10-15
Listing for:
McGregor Boyall
Full Time
position Listed on 2026-10-15
Job specializations:
-
IT/Tech
IT Business Analyst, IT Specialist, Systems Analyst, IT Consultant
Job Description & How to Apply Below
56 Leadenhall Street,, London, EC3A 2DX
, EC3A 2DX
, England, United Kingdom
PermanentITSM Analyst, ITIL, Service Now, Page Duty, Progression We're looking for an ITSM Analyst to help develop and optimise a modern IT Service Management environment.
Working closely with Service Management, Infrastructure and Operations teams, you'll support and enhance key platforms including Service Now, Pager Duty and Power BI, helping improve automation, reporting, service visibility and operational efficiency.
The role:
Supporting and administering Service Now and Pager Duty platforms
Building dashboards, reports and KPI metrics using Power BI and Service Now Supporting workflow automation and system integrations
Managing user access, permissions and platform configuration
Analysing service data to identify trends and improvement opportunities
Working with stakeholders to enhance ITSM processes and tooling
Skills required:
Experience with Service Now, Power BI or similar enterprise platforms
Strong reporting and data analysis skills
Good understanding of IT Service Management principles
Exposure to workflow automation, APIs or integrations
Excellent communication and stakeholder engagement skillsITIL Foundation desirable but not essential ITSM Analyst, ITIL, Service Now, Page Duty, Progression
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