Information Technology Support Engineer

* One stage interviews taking place this week

We’re looking for an experienced, hands-on IT Support Engineer to support a business during a period of organisational change and internal tooling migration.

Joining a small IT team, you’ll take ownership of day-to-day support, allowing senior colleagues to focus on the migration. The environment is predominantly Mac-based, so strong macOS and Google Workspace experience is particularly important.

• Take ownership of IT support tickets, resolving the majority independently and escalating when needed.
• Troubleshoot macOS devices and provide support across a smaller Windows estate.
• Administer and troubleshoot Google Workspace.
• Resolve user access and single sign-on issues through Okta.
• Respond to additional support issues arising from internal tooling migrations.
• Help address Cyber Essentials compliance gaps.

• Strong hands-on macOS support and troubleshooting experience.
• Solid Google Workspace administration experience, extending beyond basic account creation.
• Working knowledge of Okta and single sign-on.
• Experience handling 2nd line support issues with clear ownership and responsibility.
• Ability to get up to speed quickly, prioritise effectively and work with limited supervision.
• Some Windows support experience would be useful, although macOS is the priority.
• Duration: 6 months
• Start: ideally within two weeks, ahead of migration activity beginning at the end of October.
• Working pattern: hybrid, with 2 days in London per week
• Interview: 1 stage

The initial focus is operational support during the migration, with the potential for additional migration responsibilities as requirements develop.