Remediation POD - Technical Architect

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Overview The AFLS Technical Architect (Delivery SME) brings deep expertise in enterprise delivery execution, integration architecture, and technical program health. While the Product SME focuses on what the product can do, the Delivery SME focuses on how the implementation is being executed — identifying delivery process failures, integration issues, data migration risks, and execution gaps that are blocking or threatening go-live.

This architect is the technical authority on implementation quality and delivery rigor within the POD.

Key Responsibilities:

Delivery Assessment & Diagnostics Assess the current state of delivery execution across all technical work streams — integration, data migration, configuration, and testing

Identify delivery process failures (e.g., scope creep, insufficient testing, poor sprint execution) contributing to the account's risk score

Evaluate partner and SI delivery capability gaps; provide targeted recommendations for delivery process improvement

Surface delivery execution blockers and provide technical status updates during daily Triage Standup meetings

Hands-On Technical Remediation Conduct root cause analysis on delivery execution failures; distinguish between product issues (escalate to Product SME) and delivery process issues

Execute data migration activities using the AFLS Transformation Framework; validate data migration quality and completeness

Perform hands-on technical stabilization of integration and data work streams

Conduct code reviews with a focus on implementation quality, security, and platform best practices

Coordinate with the SI partner on delivery process improvements; provide hands-on coaching on sprint execution, release management, and quality gates

Go-Live Validation & Handoff Validate go-live readiness across all technical work streams (integration, data migration, configuration, UAT)
Resolve critical technical defects blocking go-live; triage and prioritize issue resolution in partnership with the Product SMEEnsure the delivery team and BAU team are fully briefed and capable of ongoing ownership before POD exit Document delivery resolutions, lessons learned, and process recommendations for future engagements

Bench Activities Support triage and scoping for incoming high-risk accounts, providing delivery complexity assessments to inform POD sizing

Contribute to AI-based delivery accelerators, delivery playbooks, integration architecture blueprints, and data migration guidance for the AFLS accelerator library

Document lessons learned from prior engagements for the AFLS product feedback register (integration patterns, migration issues)
Assist the Ecosystem Lead in tracking partner-attributed delivery failures — SI execution gaps, compliance violations, and delivery standard deviations

Participate in quarterly health assessment interviews to diagnose technical execution challenges

Qualifications:

Required
10+ years in enterprise delivery…