ITSM Analyst
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-10-16
Listing for:
McGregor Boyall
Full Time
position Listed on 2026-10-16
Job specializations:
-
IT/Tech
IT Business Analyst, IT Specialist, Systems Analyst, Business Systems & Technology Analysis
Job Description & How to Apply Below
We're looking for an ITSM Analyst to help develop and optimise a modern IT Service Management environment.
Working closely with Service Management, Infrastructure and Operations teams, you'll support and enhance key platforms including Service Now, Pager Duty and Power BI, helping improve automation, reporting, service visibility and operational efficiency.
The role:- Supporting and administering Service Now and Pager Duty platforms
- Building dashboards, reports and KPI metrics using Power BI and Service Now
- Supporting workflow automation and system integrations
- Managing user access, permissions and platform configuration
- Analysing service data to identify trends and improvement opportunities
- Working with stakeholders to enhance ITSM processes and tooling
- Experience with Service Now, Power BI or similar enterprise platforms
- Strong reporting and data analysis skills
- Good understanding of IT Service Management principles
- Exposure to workflow automation, APIs or integrations
- Excellent communication and stakeholder engagement skills
- ITIL Foundation desirable but not essential
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