Desktop Support Technician

Veson Nautical empowers the global maritime industry to navigate complexity on all sides of the trade. Veson's platform combines AI-driven workflows, trusted data, and seamless collaboration, to deliver the insight and context needed for confident, competitive decision-making.

Veson Nautical empowers the global maritime industry to navigate complexity on all sides of the trade. Veson's platform combines AI-driven workflows, trusted data, and seamless collaboration, to deliver the insight and context needed for confident, competitive decision-making.

Shaped by decades of innovation and deep client partnership, Veson has become the industry standard for propelling maritime commerce—supporting the full freight contract lifecycle across chartering, operations, finance, and analytics.

The End User Services Technician is responsible for providing high-quality technical support to end users across the organization, ensuring the uptime, stability, and performance of desktops, laptops, and peripheral devices. This role exists to troubleshoot, maintain, and optimize end-user systems, support remote and on-site employees, and implement IT projects that enhance the technology experience. The Desktop Support Technician serves as a primary point of contact for IT issues, contributes to IT process documentation, and supports the organization in maintaining a secure and compliant IT environment.

• Identify and determine functional and technical requirements based on user interactions and knowledge of enterprise architecture.
• Provide technical support to end users via remote tools such as Team Viewer and resolve issues reported through Atlassian JIRA Service Desk and tasks assigned by management.
• Ensure uptime, stability, and performance of end-user systems, including desktops, laptops, peripherals, and software, by troubleshooting, debugging, and upgrading operating systems, applications, and hardware as needed.
• Deploy, configure, and image computers during new hire onboarding or equipment refresh cycles.
• Prepare and maintain presentation equipment such as projectors, webcams, and screens for corporate events.
• Support IT management in planning project schedules, technical direction, and compliance initiatives.
• Maintain a solid understanding of on-premises IT infrastructure, including DHCP, DNS, network drives, and NTFS permissions.
• Support enforcement of SOC2 Security Trust Services Services Principal controls as mandated by the AICPA.
• Manage the Jira ticket queue, prioritizing incoming requests based on urgency and impact and performing basic upfront troubleshooting to resolve or appropriately route issues.
• Perform password resets and provide general account support, including account unlocks, access provisioning, and troubleshooting login or authentication issues for end users.
• Create and maintain knowledge base articles to document common issues, resolutions, and support procedures, ensuring content stays accurate and up to date as systems and processes evolve.

• Bachelor’s degree (BA/BS) in Information Technology, Computer Science, or related field preferred; or equivalent professional experience.
• Experience providing desktop support in a global environment, particularly with Microsoft and Dell products.
• Track record of learning and applying new technologies to resolve IT problems efficiently.
• Familiarity with deploying and managing end-user systems, network devices, and productivity software.
• Industry certifications (e.g., Microsoft 365, CompTIA A+) are a plus.
• Proficiency with Active Directory, Group Policy, Microsoft Entra admin center, Intune Microsoft 365, Autopilot, and related tools.
• Broad understanding of operating…