Deputy Head of Digital Assurance

Job summary

As a member of the Digital Assurance team within Digital Services, you will be responsible for the Operational delivery of services and staff within your team. Driving efficiency, good practice and a passion for every customer getting an excellent service must be a key driver. Being a senior figure in the Digital Services department, you must be able to adapt yourself to the different services that you line manage.

Maintain service for customers and continually improving that service. A proactive worker thinking outside the box to maintain or reinstate service for customers driving efficiency. Career Progression pathways and development opportunities:

We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. In addition, we offer ongoing training and development in conjunction with the BCS membership.

Main duties of the job Being a Senior technology professional, you will be required to mentor and coach other members of the Digital Services department for career development. You will work closely with all elements of the Digital Services to deliver the best outcomes of the service and for customers. Offering a "can do", proactive approach to service delivery and ultimately delivering for the service needs.

You will be a member of, and not limited to, the Digital Services Department Business Continuity team.

The post holder will be responsible for the provision of:

Customer Excellence Service Reporting both internal to Digital and the wider Trust Communications Process  and Policy End-User Education Reporting and Monitoring Supplier Management Asset Management Quality Assurance and Contracts Operational Responsibilities for the Digital Assurance Teams Flexible working:

As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 8am to 6pm, giving you the very best of good work life balance.

About us Digital Assurance falls within the Digital Services umbrella, which follows the ITIL standard of Service Management, empowering technology and process to ensure the customers have the best possible end result.

Locations:

The Digital Assurance team are based across the various sites:

Maudsley Hospital (headquarters)
Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone
2) and is within walking distance from the beautiful green spaces of Ruskin park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants.

St Pauls St Pauls is located within the Bromley area and is less than 10 minutes from the train stations (Bromley South, Bromley North and Shortlands) It is within walking distance from the beautiful green spaces of Bromley Park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants.

Bethlem Royal Hospital Bethlem Royal Hospital is based in a beautiful setting in over 200 acres of green space in the London Borough of Bromley, South East London. The hospital has easy access to nearby main roads and have offers free parking. The site is within walking distance from of Eden Park and West Wickham overland stations.

Details Date posted
14 October 2026

Pay scheme

Agenda for change

BandBand 8aSalary
66,274 to 73,496 a year

Per annum inclusive of HCAS

Contract Secondment Working  pattern

Full-time

Reference number
334-NCL-8081867-MU-BJob locations

Ioppn/St Pauls

LondonSE5 8AZ
United Kingdom Job description

Job responsibilities

Key Responsibilities:

Be accountable for the leadership and direction of the trusts Digital Services Administration Team, Digital Partners, Asset, Quality and Contracts team and underlying teams and the Trust Switchboard, to achieve the Service levels in place delivered through Digital Assurance.

To establish service performance KPIs to monitor the service availability and capacity of systems and external suppliers and regularly report on performance levels to the senior management within the Digital Services Department.

Maintain and document services in accordance with Trust systems writing policies and procedures for staff and services

To investigate new systems and technologies,…