Cloud Operations Engineer

Cloud Operations Engineer

Location:

London - hybrid 50%

Contract:

Permanent

Hours:

Full time 35 hours Purpose The Cloud Operations Engineer is responsible for ensuring the reliability, performance, security and continuous improvement of Just's cloud and infrastructure services across private data centre and hybrid cloud environments. Working as part of the Cloud Operations team, the role supports both business-as-usual operations and technology change initiatives, helping to deliver stable, scalable and efficient services for colleagues and customers.

The Cloud Operations Engineer collaborates with technology teams, business stakeholders and external partners to enhance operational effectiveness, drive service improvements and support the successful delivery of technology solutions.

We help people achieve a better later life. That's our purpose and it's the reason we exist. We are a fast-growing company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,250 purpose-led colleagues who genuinely put the customer at the heart of everything we do.

This is a brilliant time to join our business. We are on an exciting growth journey to become the UK's most loved retirement expert.

• Provide Level 3 technical support and escalation expertise for cloud and infrastructure services.
• Manage, maintain and optimise IT infrastructure across private data centre and hybrid cloud environments.
• Collaborate with product owners, architects and technology teams to design and deliver technology solutions.
• Monitor platform health, investigate issues and take proactive action to maintain service availability and performance.
• Identify and implement opportunities to improve operational processes, automation and efficiency.
• Build and maintain effective relationships with business stakeholders, technology teams and external partners.
• Support a collaborative, customer-focused culture and contribute to a "One Team" approach across Technology.
• Participate in a 24/7 on-call support rota to help ensure the continuity of critical services.

• Support the day-to-day operation, maintenance and administration of cloud and infrastructure platforms.
• Investigate, troubleshoot and resolve complex technical incidents and service requests.
• Plan, prioritise and deliver operational tasks alongside project and change activities.
• Configure, manage and support Microsoft 365, Azure, Intune, JAMF and related technologies.
• Develop and maintain scripts and automation solutions to improve operational efficiency and consistency.
• Work within Agile methodologies, managing work through Azure Dev Ops boards, backlogs and sprint activities.
• Contribute to technology projects, service enhancements and platform upgrades from design through to implementation.
• Produce and maintain technical documentation, knowledge articles and operational procedures.

• Experience supporting and managing Microsoft 365 and Microsoft Azure environments in a complex enterprise setting.
• Hands-on experience with modern device management, including Microsoft Intune, JAMF, Autopilot and Bring Your Own Device (BYOD) solutions.
• Knowledge of mobile device management (MDM) technologies and the management of Windows and macOS endpoints.
• Experience deploying, packaging and maintaining applications, including software updates and patching activities.
• Familiarity with core Microsoft infrastructure and security services, such as Active Directory, Group Policy, DNS, DHCP and PKI.
• Understanding of cloud and infrastructure technologies, including backup solutions, email services, virtual desktop environments and certificate management.
• Good working knowledge of networking fundamentals, including firewalls, load balancing and clustering concepts.
• Experience using scripting and automation to improve operational efficiency and service delivery.
• Strong problem-solving and analytical skills, with the ability to manage priorities and respond effectively in a fast-paced environment.
• Clear communication and collaboration skills, with experience working closely with technical teams, business stakeholders and Agile delivery practices.

At Just you'll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You'll be part of a company with a strong and distinctive culture - we're ambitious, curious and…