Configuration and Catalogue Analyst

Contract:

permanent

Working hours:

35 hours per week is full time

Salary: £44,000 - £50,000 – depending on skills and experience

Location:

London

Reporting to:
Configuration and Catalogue Manager

By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment.

Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.

As well as extensive opportunities for personal and career development.

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services.

Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.

As a Configuration and Catalogue Analyst, you'll play an important role in maintaining the accuracy and integrity of our IT Configuration Management Database (CMDB) and Service Catalogue. Working closely with technical teams, you'll ensure configuration records and service information are well governed, up to date, and accessible. You'll support audits, reporting, and service management processes, helping us manage risk and make informed decisions.

You'll also contribute to the ongoing improvement of our IT service management capability, including enhancing our self-service portal and supporting colleagues to access IT services effectively. This is a great opportunity for someone with strong attention to detail, analytical skills, and a passion for delivering high-quality IT services in a collaborative environment.

Maintaining the accuracy and integrity of our CMDB and Service Catalogue, ensuring configuration data, service information and key IT assets are up to date, well governed and aligned to ITIL best practice.

Supporting effective IT service management, carrying out audits, reconciliations and reporting to provide valuable insights that support risk, incident, change and service improvement activities.

Working collaboratively with technical teams and service owners to enhance our service catalogue and self-service experience, making it easier for colleagues to access the IT services they need while driving continuous improvement across our ITSM capability.

• Hands-on experience supporting a Configuration Management Database (CMDB) and/or IT Service Catalogue in an ITSM environment
• Experience managing configuration items such as SSL certificates, software inventories, and contracts, including tracking their lifecycle and compliance requirements
• Experience with CMDB data entry, integrations, discovery tools, or automation workflows
• Good knowledge of ITIL processes, especially configuration, asset, change and service catalogue management
• Experience using ITSM tools such as Hornbill, Service Now or equivalent
• Confidence working with a range of technical and non-technical stakeholders
• Experience in producing performance reporting, metrics and dashboards

• ITIL v4 or v5 Foundation level certification or higher
• Experience with CMDB creation, integrations, discovery tools, or automation workflows

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://

Flexibility: remote, hybrid, or in-office

Wellbeing:
Health plan, gym memberships, mental health support

Growth:
We invest in your future with [courses, mentorship, promotions]

Culture:
Diverse. Inclusive. Collaborative. Fun.

We also offer an attractive, competitive salary and flexible benefits to suit our…