IT Infrastructure Engineer

IT Infrastructure Engineer

Location:

Birmingham / Hybrid | Network-wide collaboration 12-Month FTC Closing date:
Tuesday 27th October 2026

Salary: up to £47K dependant on experience

At Cross Country, our timetable sits at the heart of everything we do — connecting communities across the length and breadth of the UK. Delivering this complex, nationwide service relies on resilient, high-performing Digital and IT services, especially at a time of industry transformation and major investment.

We’re proud of the service we provide to our passengers, and we’re now looking for an Infrastructure Engineer / Systems Administrator to join us to join us on a 12-Month FTC, supporting the day-to-day operation and routine maintenance and optimisation of Cross Country Trains’ IT technology tools and utilities.

The role will have a focus on the Microsoft 365 technology stack ensuring the continued operation and the resolution of complex incidents and project support requests

The Role As Infrastructure Engineer / Systems Administrator, you’ll be responsible for the maintenance and administration of Cross Country’s M365 stack and all supporting tools and utilities, ensuring they are fit for purpose and enhance productivity whilst protecting business data and managing Azure AD, authentication policies and role-based access controls

Key Responsibilities You will:

Optimise Teams, SharePoint and One Drive to drive effective enterprise communications capability

Troubleshoot and resolve complex M365 related incidents ensuring downtime is minimised

Maintain data integrity, back-up policies and disaster recovery strategies

Seek to make recommendations for optimisation and automation through the use of Power Shell and M365 admin tools

Ensure approved applications are suitably packaged and available for deployment through tools such as In Tune Maintain  detailed records of ticket resolutions, configuration, changes and compliance audits in the ITSM tooling

Manage the lifecycle of non-standard report requests through to fulfilment adhering to the agreed procedures

Engage third party support as required, working collaboratively to resolve issues

Able to undertake maintenance activity at times that minimises disruption to operational services

Provide support for Cross Country Train’s complex projects as required

Use defined processes consistently to identify and propose any potential risks, quantifying and documenting the probability of occurrence and the impact on the business and coordinating the development of countermeasures and contingency plans.

Support with service improvement initiatives and  part of the Out of Hours Rota for supporting incident resolution for business-critical services.

Work as part of the Service Support Team during busy periods to manage ticket volumes resolving general IT incidents and requests.

About You You’ll bring a strong service mindset, thrive in a fast-paced operational environment, and be motivated by delivering excellent outcomes for customers.

You’ll have:

Proven proficiency in Microsoft 365 administration, Azure AD, Exchange Online, SharePoint and Teams Competence in Windows environments and virtualisation (VMware)
Extensive experience of working in an IT support role engaged in incident, request and problem resolution

Up to date technical knowledge of the M365 stack including Active Directory, Exchange and Group Policy Excellent analytical and problem-solving skills, with a data driven mindset

Excellent communication skills with the ability to engage with stakeholders at all levels

Experience of deployment Tools such as InTune or SCCMStrong communication skills with the ability to interact effectively with both technical and non-technical stakeholders

Ability to support colleagues and transfer…