Service Desk Manager
Listed on 2026-10-17
-
IT/Tech
IT Project Manager, Systems Administrator, IT Support, IT Specialist
Ofgem
The energy regulator for Great Britain,
Requirements of the roleOfgem is on an ambitious transformation journey. Within the Digital, Data and Security Services (DDSS) directorate, we are strengthening our IT service management capability to support a modern digital organisation. This includes improving service performance, enhancing user experience, and integrating IT and estates support to create seamless services across our offices and technology platforms.
As a Service Desk Manager
, you will lead the delivery of first- and second-line IT support across Ofgem. You will manage a team supporting end users, applications, devices and on-site technology, ensuring high-quality service delivery aligned to business needs. You will drive service improvement, embed ITIL best practice and ensure services evolve to meet current and future demands.
This is a key leadership role within a fast-paced operational environment, requiring strong service management expertise, excellent stakeholder engagement and a focus on delivering outstanding user outcomes.
LocationLondon
Contract typeFull time, Permanent
ProfessionCorporate, Data, Data analyst, Digital, Energy, Manager, Regulation, Stakeholder Engagement, Technology
Working patternFlexible working, Hybrid
Closing Date26/10/2026
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).