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Apple Systems Engineer - Helpdesk
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-10-18
Listing for:
Academia the Technology Group
Full Time
position Listed on 2026-10-18
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Engineer
Job Description & How to Apply Below
Academia is currently seeking to recruit a new member of staff to support the growth of the Technical Services division. As a member of the Apple Helpdesk Team, the emphasis will be on providing high quality technical services & support to our, predominantly Jamf, managed and supported client base.
Amongst other tasks the Apple Systems Engineer will be responsible for:
- Tier 2+ remote desktop support for OSX, iOS and Jamf Pro
- Issue resolution
- Maintenance and automation of software for patch management
- Basic network troubleshooting and diagnostics
- MDM (Jamf) solution maintenance
- Solutions documentation
- ISO procedure documentation
- Ability to communicate technical concepts to a nontechnical audience
- Experience in managing an Apple Mac &/or Apple iOS environment from the ground up using Jamf Pro in a current (MacOS Sequoia and above) environment
- A passion for all things technology related
- Excellent all round communication skills especially in questioning and listening
- Excellent personal planning and work organisation skills
- Excellent telephone manner
- Ability to demonstrate solutions to customers when necessary
- Experience* &/or certification of any of the following:
- Jamf Certified
- Jamf Pro CCA or 300
- Jamf Protect or 270 or above
- Knowledge of modern Jamf management including Blueprints & SSO
- Apple School Manager
- Apple Business
- Entra
- Jamf Connect
- PSSO
- Jamf Protect
- Jamf Security Cloud
- Jamf Certified
A sneak peek at some of our employee benefits...
- Gymmembershipcontribution
- Health Cash Plan
- Increasedannualleave with length ofservice
- Free annual leave on your birthday
- Length of service bonus
- Free Will Writing service
- And more!
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