Technical Writer II Product Docs; Hybrid

As a global leader in cybersecurity Crowd Strike protects the people processes and technologies that drive modern organizations. Since 2011 our mission hasnt changed were here to stop breaches and weve redefined modern security with the worlds most advanced AI-native platform. We work on large scale distributed systems processing almost 3 trillion events per day and this traffic is growing daily.

Our customers span all industries and they count on Crowd Strike to keep their businesses running their communities safe and their lives moving forward. Were proud to work for a mission-driven company leveraging AI to transform the way we work. Crowd Strikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption experimentation and innovation.

We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution build expertise uncover insights and solve complex problems. Were always looking to add talented Crowd Strikers to the team who have limitless passion a relentless focus on innovation and a fanatical commitment to our customers our community and each other. Ready to join a mission that matters The future of cybersecurity starts with you.

About the Role:
At Crowd Strike we dont just document products we help stop breaches. As a Technical Writer for Log Scale youll be at the heart of that mission owning a critical area of our product documentation and shaping how customers and internal teams interact with one of the most powerful data platforms in cybersecurity.

Youll play a key role in transforming complex technical content into clear structured multi-channel documentation that delivers the right information to the right user at the right time. This isnt a passive role youll own your content area end-to-end driving strategy priorities and quality while collaborating with engineers architects and product managers who are building technology at a scale few companies ever reach.

Your primary focus will be the data ingestion egress and deployment automation of Log Scale documenting the methods and tools that power Log Scale environments for both Crowd Strike and its customers.

What Youll Do
:

• Own your domain. Take full responsibility for a defined area of documentation including content strategy priorities and quality and make it exceptional.

• Write for real users. Develop and maintain documentation (hosted at ) with a user-centered approach translating complex engineering concepts into clear actionable content.

• Work n deep hands-on experience with a large-scale distributed multi-petabyte software solution and learn to communicate its complexity with clarity.

• Structure and optimize content. Apply structured authoring principles within our information architecture to maximize content reuse and consistency across channels.

• Sharpen your automation skills. Build and improve tools that streamline the documentation workflow and refine generative AI prompts to enhance content production.

• Collaborate with the best. Partner with developers architects and product managers to build technical knowledge and ensure documentation accurately reflects how the product works and what that means for customers.

• Champion consistency. Develop a deep appreciation for style guides and process documentation and help drive scalability across the content team.

• Grow continuously. Immerse yourself in industry-standard tools processes and an SDLC environment that will sharpen both your technical and writing skills.

What Youll Need:

• Proven experience writing product documentation for software products with a strong user-centered focus

• Proficiency with structured authoring technologies including Doc Book DITA and XSLT

• Strong working knowledge of API documentation particularly GraphQL and REST

• Experience with source control (Git or Mercurial) including branching merging and version control in command-line environments (Bash or Zsh)

• Familiarity with SaaS deployments especially at large scale or in highly automated environments

• Sharp attention to detail and the ability to work independently while proactively identifying and executing improvements

• Proven experience utilizing AI technologies to enhance decision-making streamline workflows and processes improve efficiency and drive business outcomes.

Nice to Have:

• Experience in cybersecurity and/or large-scale data industries

• Programming knowledge in Java Scala JavaScript Perl or Python

• Understanding of database technologies…