Operations Engineering Lead

Description

Ready to shape the infrastructure that powers engineering at scale

As our Engineering Lead - Infrastructure Operations youll lead the AWS platforms operations tooling and operations that keep our teams shipping safely and efficiently.

Here at Cushon by WTW we like to do things a bit differently our mission is to help as many people as possible to get comfortable with their finances.
Our vision is to bring tech revolution to the financial services industry. Learn more here - to support us in this mission we are looking for an Engineering Lead - Infrastructure Operations to provide technical leadership for our AWS-based platform operations team. You will play a key role in scaling our engineering foundations modernising infrastructure and leading cloud and platform migration initiatives.

Youll help shape the hosting security release observability and developer tooling capabilities that enable engineering teams to deliver securely and reliably s is a role that includes Line Management responsibility for your team of 5-7 Engineers with the assistance of an assigned Engineering Manager.

This is a hybrid role requiring working one to two days per month from the office.

The Role

Delivery & technical leadership

• Lead delivery of complex infrastructure and platform initiatives managing dependencies& removing blockers.
• Define and evolve the Dev Ops and infrastructure strategy ownership model and team boundaries.
• Partner with engineering teams to deliver reliable high-quality solutions aligned with business and regulatory requirements.
• Collaborate with Engineering Leads to drive innovation knowledge sharing and continuous improvement.
• Build strong relationships across product engineering security and business stakeholders.
• Enhance engineering practices across CI/CD releases incident management and operational readiness.
• Balance delivery priorities with technical debt security requirements and operational responsibilities.
• Foster collaboration and alignment on shared platform and infrastructure initiatives.

Infrastructure reliability & security

• Lead the evolution of deployment pipelines and system reliability across our monorepos and legacy platform (CircleCI NX Docker)
• Guide AWS cloud strategy - hosting networking scalability performance and cost-efficiency across production environments
• Oversee Infrastructure as Code practices (e.g. Terraform) and ensure environments are consistent auditable and secure
• Shape monitoring observability and alerting across the engineering organisation (e.g. Datadog Cloud Watch) so issues are detected and resolved before customers are impacted4
• Lead incident management practices - on-call triage escalation post-incident reviews and runbook quality
  
  Champion security best practices - IAM WAF encryption VPC configuration and compliance with industry and regulatory standards
• Support capacity planning cost optimisation and production readiness for high-risk changes and coordinated cutovers

People & developer experience

• Coach and mentor Operations Engineers fostering technical leadership delivery excellence and strong operational practices.
• Remain hands-on when needed contributing to designs code configuration and runbooks while empowering the team to take ownership.
• Enhance developer experience through self-service tools streamlined environments improved documentation and effective onboarding.
• Support hiring efforts and help raise the bar for engineering talent across the team.

What youll bring

Technical experience

• Strong AWS infrastructure experience including cost optimisation performance tuning and production troubleshooting
• Experience in Operations Dev Sec Ops  SRE or Cloud Infrastructure roles in fast-growing regulated environments
• Proven experience leading or acting as technical lead for a platform or operations team for AWS Cloud based opeartions.
• Proficiency with Infrastructure as Code tools such as Open Tofu Terraform or Cloud formation (Open Tofu preferred)
• Expertise in observability - monitoring logging alerting and APM (e.g. Datadog Prometheus Grafana Cloud Watch)
• Solid understanding of Docker and containerisation technologies
• Deep CI/CD pipeline ownership and release governance in high-stakes environments
• Knowledge of AWS security best practices including IAM VPCs WAF and encryption standards
• Familiarity with developer tooling and monorepo CI patterns (e.g. CircleCI Github Actions NX) is desirable

Leadership & delivery

• Strong technical expertise across cloud infrastructure and CI/CD.
• Ability to balance…