Support Technician

At Electrosonic, our team is composed of passionate, highly intelligent, and energetic individuals who are eager to make a difference. We provide an environment where you will be challenged and inspired daily. If you seek excitement and want to be part of something unique, we invite you to join our Electrosonian family. Together, we will continue to shape the future of technology-driven experiences.

A highly adaptable and motivated individual with a passion for AV, you will have the opportunity to build on your skills working at numerous client sites across London on BAU and events. This is a great opportunity to develop and grow your career in a dynamic and supportive environment.

You will join a company providing cutting-edge audio-visual solutions for major brands in many international territories. We have a customer-centric ethos and an open, engaging and questioning culture. You will find a company of creative, technical and very smart people who are passionate about what they do and developing others.

To provide customer facing BAU support across the Company’s client business units and outside clients in the safe and correct preparation, implementation and operation of all aspects of all audio-visual, video conference, display and presentation technologies. This position will provide cover, as necessary, for staff absences, periods of peak demand and to provide a service to clients requiring ad hoc and specialist support

Working hours are primarily between the core hours of 7:00am– 7:00pm (Mon-Fri) based on a 40-hour week (not including an hour lunch break) across a number of shifts as required to cover the business and are subject to short notice changes. There will be instances due to the nature of client events where it is expected that you will be required to work outside of these core hours and on some weekends to accommodate start and finish times.

Close communication in and out of shifts with the Onsite Admin Team.

• Work within the FST team to provide support on client sites for general BAU AV support and events support where required.
• To operate and support presentation, conference, collaboration and associated control systems.
• Setting up, operating and breaking down of Audio-Visual systems as per the client’s requirements.
• Running the AV aspect of presentations for high profile meetings.
• Conduct training and support all aspects of system operation to colleagues and clients as identified by management.
• To oversee the booking, allocation and support of equipment for events and provide feedback upon event conclusion.
• To maintain a smart appearance at all times and to react to urgent situations in a calm manner.
• To substitute for any other role within the department, when required.
• To ensure all paperwork is completed on time and filled out completely, as required.
• To ensure all work is performed to Company standards and that quality techniques are practiced.
• Promote and adhere to the Company’s ISO policy and procedures.
• Understands and recognises the importance of safe working practices in compliance with the Company’s safety policy with safety of self and others in mind at all times.
• To ensure mandatory compliance with information security policies, standards and procedures.
• Other duties as required or assigned by company or client management.

• Thorough operational knowledge of Audio-Visual Systems and their related technical fundamentals.
• Experience in IP and telephony-based conferencing systems.
• Experience in providing a similar service within an on-site role.
• Confident in operating sound, vision and lighting desks and have the ability to deal with very…