IT business analyst in insurance

We are recruiting on behalf of a well-established international insurance organisation seeking an IT Business Analyst to join its London-based team. Operating across multiple international markets, the organisation offers a collaborative, supportive working environment and the opportunity to contribute to meaningful business and technology change.

• Eliciting, documenting and prioritising functional and non-functional requirements through stakeholder interviews, workshops and other analysis techniques.
• Mapping existing (AS-IS) processes and designing and documenting future-state (TO-BE) processes.
• Supporting business case development and using data analysis to inform decision-making around systems and process improvements.
• Translating business requirements into clear specifications and user stories for technical teams and external suppliers.
• Developing and executing system test plans, coordinating UAT and supporting users through training and implementation.
• Maintaining process maps, data models and system documentation using Enterprise Architecture tools.
• Working alongside technical and support teams to investigate and resolve system queries and issues.
• Ensuring change activities align with established project governance, frameworks and internal standards.

• Proven experience in a Business Analyst role within insurance.
• Strong requirements elicitation and documentation skills, including experience facilitating workshops and stakeholder interviews.
• Experience with process analysis, process modelling, data analysis and data modelling.
• The ability to communicate effectively with both technical and non-technical stakeholders.
• Excellent organisation, time management and problem-solving skills.
• A collaborative, adaptable approach and a genuine interest in delivering successful business change.
• Exposure to IT systems development and working with third-party vendors.
• SQL or database querying tools such as Toad.
• Enterprise Architecture tools and maintaining technical or process documentation.
• Working across both Agile and Waterfall delivery environments.
• Business Analysis or Change Management qualifications.

• A competitive salary and attractive benefits package.
• Hybrid working and a strong emphasis on work-life balance.
• Private healthcare, pension contributions and a health subsidy.
• Access to wellbeing initiatives and a savings programme.
• A supportive working environment with clear career development pathways.
• The opportunity to undertake a Protection & Indemnity qualification and develop specialist insurance knowledge.