DV Cleared Microsoft Engineer; 2nd Line

We are looking for a DV cleared Microsoft Support Engineer to provide day-to-day support and operational management of Microsoft server, identity,and application services within a managed service environment. You will be responsible for incident resolution, monitoring, maintenance, patching, service requests, and operational changes across a range of Microsoft technologies.

Working within established processes and procedures, you will act as an escalation point for Service Desk teams and collaborate with senior engineers, vendors and customer technical teams to maintain service availability and performance.

• Investigate, diagnose and resolve incidents affecting authentication, federation and device registration services.
• Support service requests, MACDsand operational change activities.
• Participate in major incident management and technical escalation activities.
• Maintain operational documentation, support procedures and knowledge articles.
• Ensure adherence to agreed service levels and operational processes.

• Monitor service availability,health and performance across all solution components.
• Analyse event logs, audit logs,performance counters and telemetry to identify service degradation.
• Proactively identify trends,capacity concerns and potential service risks.
• Support root cause analysis and problem management activities.
• Maintain monitoring threshold sand alerting configurations.

• Administer Microsoft Active Directory Federation Services (AD FS).
• Manage Device Registration Services (DRS) and device identity lifecycle.
• Support OAuth, OpenID Connect and claims-based authentication services.
• Maintain claims issuance policies and federation configurations.
• Resolve authentication,certificate and trust relationship issues.
• Support onboarding of new relying parties and federation integrations.

• Implement monthly Microsoft security updates and platform maintenance activities.
• Assess vulnerabilities and coordinate remediation activities.
• Support security hardening in accordance with Zero Trust principles.
• Manage certificate lifecycleactivities including renewal and replacement.
• Participate in security reviews, audits and compliance activities.

• Prepare technical implementation plans and backout procedures.
• Execute approved changes in accordance with CAB processes.
• Perform testing and validation of platform changes.
• Support release management and service transition activities.
• Contribute to continual service improvement initiatives.

• Participate in monthly and quarterly service reviews.
• Provide technical recommendations to improve reliability, resilience and security.
• Produce operational reports and service metrics.
• Support risk identification and mitigation activities.
• Work collaboratively with customer stakeholders, Microsoft SMEs and Forfusion service management teams.

• On-premise Windows AD infrastructure experience including:
• Microsoft Active Directory Federation Services (AD FS).
• Windows Server administration (2016/2019/2022).
• Active Directory Domain Services (AD DS).
• Device Registration Services(DRS).
• Web Application Proxy (WAP).
• Load balancers.
• Certificate Services, PKI and certificate lifecycle management.
• SQL Server administration and troubleshooting.
• Authentication protocols including:
• SAML
• OAuth 2.0
• OpenID Connect (OIDC)
• Kerberos
• NTLM

• Power Shell scripting and automation.
• Enterprise monitoring and eventlog analysis.
• ITIL-aligned service management processes.
• Incident, Problem and Change Management.

• Zero Trust architecture experience.
• High assurance or government environments.
• Microsoft Identity and Access Management solutions.
• Linux administration.
• Azure AD / Microsoft Entra .
• SQL Always-On Availability Groups.
• Security vulnerability management.
• SIEM and log management platforms.
• Understanding of secure,federated identity architectures.

• Strong analytical and troubleshooting skills.
• Excellent attention to detail.
• Ability to work independently within a secure operational environment.
• Strong written and verbal communication skills.
• Customer-focused approach toservice delivery.
• Ability to perform under pressure during major incidents.
• Commitment to continual improvement and knowledge sharing.

• Applicants must hold current Developed Vetting (DV) clearance.
• Willingness to undergo higher levels of vetting if…