System Specialist

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy.

Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

ICM platform configuration and solution delivery Translate incentive-plan requirements, terms and conditions, and business rules into effective ICM platform configurations.

Own or contribute to functional design, configuration, testing, deployment, and post-release validation for new plans, plan changes, and enhancements.

Document calculation logic, data flows, configuration decisions, dependencies, and operational procedures.

Identify opportunities to use ICM platform capabilities, best practices, and approved AI tools to improve reliability, scalability, and user experience.

Use AI-assisted approaches to accelerate requirements analysis, configuration drafting, reuse of proven patterns, identification of edge cases, and preparation of configuration documentation; validate all AI-generated outputs against approved requirements and controls.

Data integrations and data quality Own or support data integrations into the ICM platform from HR, attainment, and other operational data sources.

Monitor data loads and investigate failures, missing records, mapping issues, and data-quality exceptions.

Partner with Analytics, Data/Engineering, and HR Operations to validate source data and reconcile discrepancies.

Use SQL to inspect, validate, and troubleshoot data across multiple sources.

Testing, release management, and controls Create and maintain test plans, test cases, test scripts, regression coverage, and release evidence.

Use AI-supported QA to compare requirements with configurations, expand test coverage, identify inconsistencies, summarize test results, and highlight likely regression risks, with human review before release decisions.

Validate plan calculations and downstream outputs when configurations change or defects are fixed.

Apply disciplined change-management practices, including documentation, approvals, testing, and traceability through the team’s ticketing and backlog processes.

Support SOX and audit requirements related to plan configuration, data connections, user access, and change management.

Operational support and troubleshooting Support Incentive Operations during payout and accrual cycles, including investigation of calculation errors, data discrepancies, and system issues.

Triage production problems, assess impact, coordinate resolution, and communicate status clearly to stakeholders.

Work with the ICM platform vendor support team to diagnose critical errors, test fixes, and coordinate safe production rollouts.

Use AI-assisted triage and analysis to summarize errors, identify patterns across incidents, develop root-cause hypotheses, and accelerate runbook updates.

Help turn recurring incidents into permanent fixes, improved controls, or clearer operating procedures.

Access, backlog, and stakeholder management Review and manage user access rights and support license provisioning in the ICM platform.

Maintain a prioritized backlog of features, configuration changes, defects, technical debt, and control improvements.

Estimate effort, identify dependencies, and communicate timelines and risks for delivery work.

Build trusted relationships with technical and non-technical partners, explaining system behavior and trade-offs in a clear, practical way.

Required experience and skills

• Four or more years of hands-on programming, configuration, or technical administration in an Incentive Compensation Management (ICM) platform such as Captivate IQ, SAP Callidus Commissions, Varicent or comparable platforms.
• Practical experience configuring calculation logic, testing plan changes, troubleshooting defects, and supporting production releases.
• Strong SQL skills and experience integrating, validating, or reconciling data from multiple sources.
• Demonstrated ability to create…