Technology Services Lead

Technology Services Lead

Up to Vice President

London

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Our London office is based just a stone’s throw from the magnificent St. Paul’s Cathedral on bustling King Edward Street. Here you’ll find modern work spaces and a state-of-the-art auditorium space. In addition, we’re proud to host an onsite restaurant that shares our commitment to sustainability by providing delicious seasonal menus which have been created with the planet in mind. Make sure to take time for yourself and head up to our rooftop terrace and take in the spectacular views across London.

Finally, your physical wellness is well-catered for with our onsite gym facilities and medical centre.

We are a global, well-established team with a collaborative and high-performance culture focused on innovation, continuous improvement, and delivering best-in-class service management. Working across technology, operations, business, compliance, and risk teams, we play a critical role in supporting high-frequency trading platforms across EMEA markets. This is an exciting opportunity to work with cutting-edge observability and service management technologies while contributing to the stability, resilience, and performance of mission-critical electronic trading systems.

As our Electronic Trading environment continues to grow in scale and importance, we are seeking an experienced Technology Services Lead to join our London-based Application Production Services Engineering team. You will be part of a diverse global function responsible for ensuring the stability, availability, and operational excellence of low-latency Equities trading platforms. Working closely with traders, developers, infrastructure teams, and operations, you will take ownership of production services, lead incident management activities, and drive continuous improvements across platform performance, automation, and resilience.

This role is ideal for someone who thrives in fast-paced environments, enjoys solving complex technical challenges, and is passionate about operational excellence within financial markets technology.

• Take end-to-end ownership of production systems, leading major incident response, triage, recovery, and stakeholder communications through to resolution
• Partner closely with trading desks and operations teams, providing timely updates and managing complex production queries with confidence
• Proactively identify and mitigate risks across applications, infrastructure, and operational workflows to improve platform resilience and performance
• Maintain strong change management discipline, particularly during critical trading periods and high-impact market events
• Lead root cause investigations and drive permanent remediation of recurring issues and technical debt
• Deliver measurable improvements in platform stability and reductions in incident volumes through continuous service improvement initiatives
• Champion automation, monitoring, and tooling…