Technical ServiceNow Service Manager; SC Cleared
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-10-19
Listing for:
Stott and May Inc.
Full Time
position Listed on 2026-10-19
Job specializations:
-
IT/Tech
IT Project Manager, Systems Administrator, IT Specialist, IT Support
Job Description & How to Apply Below
Location: Greater London
Technical Service Now Service Manager (SC Cleared) Developer and Service Manager
Overview
We are seeking an experienced Technical Service Now Service Manager with active SC Clearance to own and manage a critical Service Now platform within a secure enterprise environment.
The role combines technical platform ownership, service management, incident leadership and stakeholder engagement, ensuring the Service Now service remains secure, stable and continuously improved. Participation in an on-call rota for major incidents is required.
Key Responsibilities- Own the Service Now platform and associated services.
- Manage service performance, availability, SLAs and continual improvement initiatives.
- Provide Service Now Development expertise when required
- Lead Incident, Problem and Change Management activities.
- Coordinate and lead major incident response and resolution.
- Act as the technical authority for Service Now enhancements, upgrades and integrations.
- Work with technical teams and stakeholders to deliver platform improvements.
- Produce service reporting, documentation and governance artefacts.
- Participate in an out-of-hours on-call rota and act as an escalation point for critical incidents.
- Active SC Clearance.
- Strong Service Now administration and platform management experience.
- Experience managing live production services in an enterprise environment.
- Proven background in Service Management and Major Incident Management.
- Knowledge of ITIL processes and best practice.
- Experience overseeing Service Now releases, upgrades and integrations.
- Excellent stakeholder management and communication skills.
- Service Now CSA and/or CAD certifications.
- ITIL Foundation (or higher).
- Experience with in Government, Defence or other regulated environments.
- Knowledge of ITSM, ITOM and Service Now development best practices.
A proactive Service Now specialist with a strong blend of technical expertise and service management experience, capable of leading operational service delivery, driving continuous improvement and managing critical incidents in a secure environment.
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